Public Mediation

My Claim vs. Enterprise Leasing Co. South Central

R. R. vs. Enterprise Rent-A-Car (Fort Walton Beach, Fl)
99 Eglin Pkwy NE Ste 26, Fort Walton Beach, Florida, 32548-4284, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2400138
    • Amount Involved: N/A
    • Filed On: Jan 22, 2016
    • Posted On: Feb 02, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Agent tried to blame client for scratch which was already listed on rental agreement paper . Want people to be aware of this practice of sticking clients with damage already on their ( Enterprise") cars !! had to make second trip to the car to point out the scratches that where written on the bottom of the pre check list to agent . I told agent that he should put a notation into their computer so as not to stick the next client with his / their problem , he didn't seem interested in doing that and when we got out and into our car we watched him as he seemed to find it quite funny! I wasn't amused with this agent and would advise others to go somewhere else if possible and / or make a complete check list of all dings , scratches , bumps , paint fading / hazing , interior marks , rips , smells and anything else they may try to stick some unsuspecting customers with !"
...
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Additional Communication Between Claimant and Enterprise Rent-A-Car (Fort Walton Beach, Fl) Hide
  • Apr 06, 2016, Enterprise Rent-A-Car (Fort Walton Beach, FL) (responding party) added:

  • I made contact with Mr. Riordon again and discussed all of his charges. In covering them from his letter and reviewing in Odyssey, he left off the airport access fees for the 4 additional days in his calculations added on top of the daily rate.
    His charges are in fact correct! He still does not agree with them from what he paid for a full week and having to pay $142.53 for just four more days.

  • Apr 06, 2016, Enterprise Rent-A-Car (Fort Walton Beach, FL) (responding party) added:

  • I made contact with Mr. Ribarin again and discussed all of his charges. In covering them from his letter and reviewing in Odyssey, he left off the airport access fees for the 4 additional days in his calculations added on top of the daily rate.
    His charges are in fact correct! He still does not agree with them from what he paid for a full week and having to pay $142.53 for just four more days.

What Claimant Wants Hide
What By When How Much
1. Apology: would like a written apology from agent that closed out this account ! rental agreement # 488252 Ref# 36DVZW closed out time with agent was 01/17/16 time 3:22 pm Feb 06, 2016 N/A
2. Change of policy: make damage report to clients at time of rental and before pre inspection! Feb 06, 2016 N/A
Just make me happy!
Claimant invites Enterprise Rent-A-Car (Fort Walton Beach, FL) to make a fair offer to resolve this complaint.
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Enterprise Rent-A-Car (Fort Walton Beach, FL). This claim will remain posted until resolved
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