Public Mediation

Emeritus at River Oaks Dispute

G. M. vs. Emeritus At River Oaks
925 S. River Rd, Englewood, Florida, 34223-3909, United States
Amount Involved: $1,522.98
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8610075
    • Amount Involved: 1,522.98
    • Filed On: Jan 14, 2014
    • Posted On: Jan 25, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I required short stay respite care for my mother for a time while I was out of state for family matters. I paid $500.00 deposit for the respite care on 7/26/2013. I paid $1000.00 community fee and August rent for $3675.00. I was assured that any unused payment would be returned when she left the facility. (verbally) She entered the facility Aug 4, 2013 and left the facility Aug. Aug 24, 2013. She brought in personal items for daily use only as we assumed that it was a temporary stay. (Respite Care) Total paid to Emeritus was 5175.00.
When I called requesting a refund of the community fee $1000.00 and deposit $500.00 I did not receive a response. I set up an appointment with the director and was not allowed to talk to her I was just given a copy of the contract and a bill for 9/1-9/30 in the amount of $3557.00 dated 8/25/2013. My mother completely left the facility on 8/24/2013. I was advised that I would receive an adjusted bill in September. I received a bill dated 9/30/2013 for $6882.00 billing charges from 9/1/2013-10/31/2013 including late fees! I have not been given a response or explanation of charges and the representative at Emeritus has refused to schedule an appointment to discuss this situation. I have not received any bills or communication from Emeritus to date 1/14/2014. I refuse to pay for service not rendered from 8/25/2013 thru 10/13/2013 as my mother was not at their facility for any of that time. I also feel that I should be reimbursed the $1000.00 community fee as she is not a member of that facility. I have never received any itemization of charges or payments for the dates of 7/26/2013- 8/24/2013. I do not know how the monies that I have paid where applied towards service. Emeritus at River Oaks has been continually unresponsive and I need help."
...
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What Claimant Wants Hide
1. Refund: Deposit Jan 29, 2014 $500.00
2. Refund: Community Fee Jan 29, 2014 $1,000.00
3. Copy claim to regulators Jan 29, 2014 $14.99
4. Pay for claim posting cost Jan 29, 2014 $7.99
5. Other – Physical delivery charges Jan 29, 2014 $2.99
Cash total : $1,525.97
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Respondent's Counteroffer

There has been no response to this claim from Emeritus at River Oaks. This claim will remain posted until resolved
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