I disagree with the explanation / grounds provided"This invalid claim from an April 2013 sale, has already been thoroughly responded to.
Every possible courtesy and effort was made to assist this customer. Everyone involved -- the manufacturer, the warranty stations, Visa, and the Better Business Bureau -- all agreed was not possible and the problem was with the customer. Her bicycle was repaired under warranty, and even replaced -- allowing her to keep 2 bicycles. Ms. Wasky never even picked up her second bicycle, but rather complained to Visa, the BBB, and PeopleClaim. There is simply nothing that would satisfy this customer. This matter has long been closed.
Apparently, PeopleClaim can post any frivolous claim which a claimant will pay for without investigating and post this on the internet.
I will go ahead and paste our original response to this claim from last year below.
May 28, 2014
Submitted by:
Ken Kalb
After researching this issue with the manufacturer and the warranty station involved, here is a summary of the facts and circumstances of this situation:
1. Approximately 14 months ago (April 2013), this customer from Long Beach, CA called and ordered an Emoto Velocity 2.5 electric bicycle on closeout. I was a sales agent for the manufacturer, Emoto EV (888-443-6686) in Kent, Washington. Emoto technicians prepared and drop-shipped the bicycle to the customer as agreed. We paid Emoto for the product and shipping, paid the State Board of Equalization the collected sales tax. Emoto’s (the manufacturer) customer service department handles all post-sale limited warranty issues for 1 year, or consigns them to a local dealer in the customer’s area who they reimburse for warranty work. Once in the warranty process, the arrangements for service, repair, or other restitution with the customer are made directly with the manufacturer. Though we do state on our website “All Sales are Final,” we do not intend that to mean the product is not supported. In this case, the manufacturer and dealers involved extended every courtesy and expense attempting to satisfy the customer to the point where we realized she was insatiable.
2. Approximately 3 weeks after the sale, the customer called and reported she loved the bike, but expressed concern of a feature of the bicycle, namely the “pause” in the pedal-assist feature which I explained was simply the manner in which the pedal sensor operated as it was detecting the rider’s effort. I immediatey called Emoto who contacted her and arranged inspection/service at a local dealer, Fresch Electric Bikes in Huntington Beach (714-969-8800). Fresch serviced the bike and reported it to Emoto as being returned to the customer in good working order. They also reported an opinion that the customer, who had returned her previous electric bike to Costco, had buyer’s remorse issues, and in reality, wanted a different model.
3. Apparently still concerned about the bike, the customer complained further to Emoto, who eventually arranged and paid for packing and shipping ($150), to their facility where their technicians did full diagnostics on the bike and any necessary adjustments. Certified with a clean bill of health, they paid for and shipped ($150) it back to the customer. The customer brought it to a warranty station -- Myron’s Extreme Machines (714-992-5591) in Fullerton, California. Myron’s unpacked and prepared the bike for the customer. Sam Townsend, owner of Myron’s told Emoto EV the bicycle arrived in good order, and arranged for customer pickup. Sam also explained that the customer had apparently left the carefully boxed bicycle out in her backyard in the rain prior to bringing it back to his shop. Some time later, the customer was apparently still not satisfied, and complained further to Emoto and attempted to get Emoto to refund her.
4. Emoto reported to me that as a “nuisance settlement,” they ultimately agreed to ship her a second electric bicycle (a slightly different but almost identical model -- an Emoto Velocity 2.0 -- since they had discontinued her exact closeout bike) to Myron’s and told the customer she could keep both bikes, sell one or perhaps give one to her Mother. Myron’s unpacked and prepared the new bicycle for the customer. Sam, the owner of Myron’s told me that though they contacted the customer, she never even came in to pick up her second bike.
5. Instead, on July 16, 4 months after the sale, the customer emailed me, still requesting reimbursement for the bicycle as well as accessories she had purchased for it. I explained to the customer that this would not be possible, particularly under all the above circumstances.
6. Now, 14 months after the sale, the customer, is still pursuing this matter and attempting to spoil good reputations with a revision and distortion of the events. Every courtesy, effort and expense has been devoted to attempting to satisfy this customer, which we do not consider possible. We are convinced that the customer needs to assume responsibility for her purchasing decisions and show some respect for the goodwill extended to her. This has all cost much more than the original cost of the bicycle.
I have researched this matter with Emoto EV, Fresch's, and Myron’s, and we all consider to have made every possible good faith effort for resolution, and have long considered the matter closed.
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