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ELDER Pest Control, Inc. is a family-owned and operated business that has been providing pest control services to the Atlantic & Cape May County, New Jersey communities since 1997. We pride ourselves on our customer service and have an excellent reputation, which is shown in the high rate of customer referrals and contract renewals received annually. We go “above and beyond“ regularly to ensure that our customers are satisfied with the service they receive from ELDER Pest Control, Inc.In regard to the claim filed by Ms. Karbach for the appointment that was scheduled for October 19, 2012; no services were ever contracted nor performed. The appointment in question was for a free inspection and estimate. We appreciate that the pest control situation mentioned was an urgent matter for Ms. Karbach, and we made an appointment with a timed, 2 hour window, at the next available opening convenient to both our schedule and Ms. Karbach’s. When Ms. Karbach called on Monday to inform the office staff of the missed appointment, she stated that she had contracted with another company to perform the pest control services needed. We did apologize to Ms. Karbach at the time for any inconveniences to her as a result of the missed appointment; however, no further communication was deemed necessary as the pest remediation had already been completed at that point by the other pest control firm. We do not feel that any recompense or settlement is warranted in this matter as there was no contract in place with our company. We do apologize again for the miscommunication and wish Ms. Karbach the best with her pest control issues. Mark P. ElderPresident & CEOELDER Pest Control, Inc.
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