Public Mediation

My Claim vs. Dynamic Tech Solutions

L. B. vs. Dynamic Tech Solutions
1210 Corunna Ave., Owosso, Michigan, 48867-3738, United States
Amount Involved: $180.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4409407
    • Amount Involved: 180.00
    • Filed On: Mar 05, 2016
    • Posted On: Mar 16, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I took a next book tablet in to be repaired on December 17,2015 after no response from D.T.S. I inquired over the phone and in person about the ongoing repairs. I received no notification from D.T.S. about the ongoing repairs or Evan a casual update of there progress Finally on or around February 10th 2016 I came in to pick up the tablet only to discover that it did not work I brought it back to them a few days later and showed the counter man the trouble with the tablet That was the last time I saw the tablet On the 27th of February I began calling and stopping in to there shop with inquiries about a time frame when it was going to be fixed and returned As of this date ,there has been no acknowledgement of the repairs or even a casual phone call for updates Today I stopped in to find they had no knowledge of the tablet or even it being at the shop to be inspected"
...
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Additional Communication Between Claimant and Dynamic Tech Solutions Hide
  • Mar 27, 2016, Claiming party added:

  • UPDATE--I have decided to take this to the next level,because of the lack of communication on D.T.S.'S part,as of Monday March 28th, I am pursuing legal action against the owners of Dynamic Tech Solutions in small claims court.

What Claimant Wants Hide
1. Refund: Nextbook Mar 07, 2016 $90.00
2. Pay me for my time: Gasoline Mar 07, 2016 $90.00
Cash total : $180.00
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Respondent's Counteroffer

There has been no response to this claim from Dynamic Tech Solutions. This claim will remain posted until resolved
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  • Comment: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 03-28-2016
    View more

  • Did you have a receipt? I had a similar situation with a different, unrelated store, and I still regret the way I handled it (or rather, didn't handle it).

    The screen failed on my laptop and my back-up also failed; as a writer I urgently needed to retrieve the documents I was working on. Staples was going to take too long, so I went to a repair store. They were able to immediately retrieve the documents I needed, and I was grateful for that. They told me they could probably fix the problem but it was going to take a while to get parts. I went in a couple of weeks later and the tech guy was still looking for the right parts. I phoned back in a month or so, and then a couple of weeks later, each time and the owner of the store found my computer and the attached note and said he'd have the tech call me. No-one did. Then I went by again and the owner said they'd sold my laptop because it was past 90 days and that I didn't have a legal leg to stand on--their signs and receipts were clear. Anything they'd TOLD me "didn't count legally; it was he-said-she-said." I was extremely upset because there was a lot of important stuff on there and they'd never even bothered to call me. I have no idea what happened with my personal info. In hindsight I should have made a police report, filed a claim, and perhaps even gone to Small Claims Court; I had enough info about the tech guy etc. to have made a decent case along with the original receipt and my phone records. At least that would have created a record and warned others. Basically I paid them $120 to steal my personal info and property.

    I think we all, including stores, need to be a lot more careful about documentation. Grocery stores have the right idea and offer small "rewards" if you don't get a receipt. That gives the customer an incentive to call out dishonest employees and also reminds customers about the importance of getting a receipt. Hopefully the OP DID get a receipt for the tablet. If not, the owner should want to know why, and should want to very thoroughly question the counter person. If the store said originally that they would attempt a repair but couldn't guarantee it, that should have been on the receipt regarding the original repair. What I should have done in my situation was have the receipt amended when the (actually unconscionable) 90 day pickup-no-notification deadline was looming. The owner's ethics are key to a decent business.


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