Public Mediation

My Claim vs. Direct TV Dispute

M. V. vs. Directv
2230 E Imperial Hwy, El Segundo, California, 90245-3504, United States
Amount Involved: $100.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Directv
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I keep getting calls from them for a Mark Jamison. I have explained that I do not know him, he does not live with me, and I Have no idea where he may be. I have called them a number of times to resolve this issue and yet they continue to call, wanting him to call back at 800-310-2107. It is very annoying and I would like these calls stopped. Thank you for any help you can give me."
...
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Additional Communication Between Claimant and Directv Hide
  • Apr 03, 2014, () added:

  • Thank you for contacting us on PeopleClaim. I am very sorry to hear of any unwanted calls you have received. You post did not include any of your personal information so I could submit this to be removed. We do not suggest posting this information on a public site. To contact us directly, please email us at www.directv.com/email and include the phone number you are receiving these call at. We can then look into this matter further for you.

    Thank You,

    Rebecca
    DIRECTV Customer Service

  • Apr 07, 2014, Claiming party added:

  • I am Mary A Vanderbosch, 12680 Cottage Rd., So. Dayton, NY, 14138. My phone number is 716-801-2086 and I do not know a Mark Jameson. I am sick and tired of getting calls from your company after I have called numerous time and told your people that I do not know this person.

  • Apr 07, 2014, Claiming party added:

  • Include communication in any public posting.

  • Apr 08, 2014, () added:

  • Thank you for replying to our message! I can certainly assist you with this process to remove the incorrect information from this account. We do not suggest posting your personal information on a web site and is the reason we provided the email contact information. I have been able to assist with this this request. It is important to mention that DIRECTV's internal Do Not Contact list is to turn off contacts by DIRECTV (our internal list does not impact activities of independent retailers who may promote DIRECTV® services or products). This process can take a few weeks to be completed through our system, but you will no longer receive phone calls in the future, Ms. Vanderbosch.

    Thank You,

    Rebecca
    DIRECTV Customer Service

  • Apr 18, 2014, Claiming party added:

  • You have not agreed to pay my expenses.

  • Apr 18, 2014, Claiming party added:

  • You have not paid my exoenses

  • Apr 18, 2014, Claiming party added:

  • Direct TV has not agreed to pay my exoenses in this claim.

  • Apr 19, 2014, Claiming party added:

  • Direct TV has not paid my expenses for filing this claim

  • May 11, 2014, Claiming party added:

  • Direct TV refuses to pay my expenses regarding this issue.

What Claimant Wants Hide
1. Pay me for my time: 10 hrs @ $10.00 per hour Apr 14, 2014 $100.00
2. Other – Copy claim to regulators Apr 14, 2014 $14.99
3. Other – Pay for claim posting cost Apr 14, 2014 $7.99
4. Other – Physical delivery charges Apr 14, 2014 $2.99
Just make me happy!
Claimant invites DirecTV to make a fair offer to resolve this complaint.
Cash total : $125.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "DIRECTV does not pay PeopleClaim expenses as this is not connected service to our actual customer service process. Using this service to contact us is your discretion."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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