Public Mediation

My Claim vs. Diamond Resorts International Dispute

D. W. vs. Diamond Resorts International
10600 W Charleston Blvd, Las Vegas, Nevada, 89135-1014, United States
Amount Involved: $200.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3197768
    • Amount Involved: 200.00
    • Filed On: Sep 12, 2014
    • Posted On: Sep 23, 2014
    • Complaint(s):
      • Commercial / Other dispute
      • Should be reimbursed for injury on their property
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"My 6 yr. old granddaughter had her foot sliced in their resort on July 18th in Orlando Florida (Liki Tiki Village). I had to rush her to Urgent Care (which the resort gave me printed directions). She needed stitches but due to her emotional state the doctor talked to her and they decided that he would clean it really good and use butterfly bandages and wrap it . She needed to walk on crutches for 2 weeks during the summer. She was playing in the kids pool with her 4 yr. old brother when she was headed to talk to me setting outside the pool. They had been playing in the water park for almost a week and this happened on our last day. Just because no blood was found in the pool they are saying a guest witnessed her climbing the fence. This is not true. Due to the heavy chemicals used in the pool blood separates immediately. They have no blood on the fence which should be there because she was bleeding so badly. The blood is only on the cement from the pool to my chair next to the fence. There was nobody in the immediate area but my granddaughter, grandson and I. They sent me a second letter denying my claim of $166 for out of pocket expense. Just because they are a big company they feel they can call us a liar and get away with it. The resort should be responsible for any injury regardless of how it happened where the pool (which it was) or the unsafe fence. The supposed witness never came forward during the 30 minutes the life guards was helping my granddaughter. I need DIR to acknowledge they are responsible and owe me this small amount. I am not suing for a lot of money I just want my money back. Also to let you know there was no signs not to climb a fence (which she was never near) and also no life guards are present at this pool. I don't know how to handle this. Please help me get this settled."
...
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Additional Communication Between Claimant and Diamond Resorts International Hide
  • Sep 15, 2014, Claiming party added:

  • DIR feels that since they denied my reimbursement request in their minds it is settled. This claim is NOT settled until I get reimbursed for out of pocket expenses for my granddaughter's injury on their property. I should also be asking for any additional fees that I have accrued trying to get this matter settled

What Claimant Wants Hide
1. Expenses accrued Sep 30, 2014 $200.00
Cash total : $200.00
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Diamond Resorts International. This claim will remain posted until resolved
Offer History
Sep 12, 2014
Claimant's Terms of Settlement to Diamond Resorts International
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