Public Mediation

Dell Inc-Dispute-#6965899

N. K. vs. Dell Inc
One Dell Way, Round Rock, Texas, 78682-7000, United States
Amount Involved: $1,750.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6965899
    • Amount Involved: 1,750.00
    • Filed On: May 18, 2012
    • Posted On: May 29, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I have had an XPS L502X Dell Laptop for just over a year and am continually having issues with it. The cord will not always charge my battery, and the computer itself will not always recognize the cord. The first time it happened, Dell sent me a new motherboard and a new cord. These were installed and initially worked fine. A short time later, I started having the same issues. I once spent 5 minutes plugging and unplugging the cord and it still would not recognize the cord. I contacted Dell again, and they said they would rebuild the laptop from the factory level, with notes to check specifically for the issues I was having. They sent me the new computer, with a new motherboard and cord, and it worked for a short time. I started having the issue again, and Dell again came out and replaced the cord. I am on my second laptop, third motherboard, and fourth cord, and I am still having the same issues. I called Dell on 5/18/12, spent 15 minutes trying to get to the right department, and once I finally reached the correct department, the line went dead. I called again, got to the right department, and spent another 40 minutes on the phone with a customer service representative that was difficult to understand due to a heavy foreign accent, only to find out that my warranty was expired and the only option I had was to have Dell send me the same exact parts that have been faulty for over a year. I was told this after a total of 1 hour on the phone, 30 minutes of which was spent on hold. All I wanted was to get my money back for a faulty product. I am severely disappointed that the company refuses to even stand behind its products, and that their customer service is less than shoddy."
...
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What Claimant Wants Hide
1. Refund: Purchase price + shipping Jun 01, 2012 $1,750.00
2. Other – Copy claim to regulators Jun 01, 2012 $14.95
3. Other – Pay for claim posting cost Jun 01, 2012 $7.95
Cash total : $1,772.90
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Respondent's Counteroffer

There has been no response to this claim from Dell Inc. This claim will remain posted until resolved
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