Public Mediation

My Claim vs. Citifinancial

B. C. vs. Citifinancial
Mail Stop CC2-109, 6400 Las Colinas Blvd, Irving, Texas, 75039-2900, United States
Amount Involved: Other terms
Complaint(s): Damage to my reputation
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I was in the process of obtaining a mortgage to refinance when it was discovered that Equifax had filed a foreclosure on my credit report with Citi financial. I contacted Citi financial and was told that there had been an error that it was not my name or my SS#. They would complete an investigation and send me a letter. Instead I received a fraud packet in the mail to complete;asking me questions about an account I never had therefore I was unable to answer the questions. The letter was sent by Joe Boccardo, I called him. He agreed that the SS# was inputted improperly and there was no need to complete a fraud report. Additionally he said he would sent the report to customer service in order for the problem to be resolved. Instead I got a letter indicating my account was paid in full. My concern was a mortgage foreclosure in my name not a paid in full account. Please note letters I have received from them have two account numbers. I need a letter stating the mortgage is not mine. I called only to find out why I received this letter and I was told that Joe Boccardo told them that I said the account was mind and I was not disputing any charges. This was untrue."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites CitiFinancial to make a fair offer.
1. Other – Pay for claim posting cost Jun 08, 2016 $7.99
2. Other – Physical delivery charges Jun 08, 2016 $2.99
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from CitiFinancial. This claim will remain posted until resolved
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