Public Mediation

My Claim vs. Chubby's Diner Dispute

P. B. vs. Chubby's Diner
2032 Santa Rosa Ave, Santa Rosa, California, 95407-7633, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Claimant Seeks: View.
    • Claim #: 1776879
    • Amount Involved: N/A
    • Filed On: Apr 11, 2014
    • Posted On: Apr 30, 2014
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"A lunchtime stop at this diner led to a bill of $27.35 being presented to me. However, my wife noticed that the Visa receipt which I had signed was for $37.25 and stopped our departure from the diner forthwith. The cashier corrected the "mistake", voided one receipt and issued another one, but we left with the distinct impression that this juxtaposition of numbers from bill to receipt (which "got" me) was not a mistake at all but was rather something too easily accomplished in a diner where people come and go with some speed. I cannot ask for money, but I do ask that the ownership look at the wait staff on duty at 4/11/14 (at 14:14:05) and have a word about ethics and their impact on customers. We will NOT return to this diner.

Philip Boynton
707-468-8130"
...
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Additional Communication Between Claimant and Chubby's Diner Hide
  • Apr 13, 2014, Chubby's Diner (responding party) added:

  • It's really sad that your filing a petty claim against an honest mistake that was made and your money was refunded to you,obviously you have nothing better do then then come in and accuse my employes for nothing the have did wrong and the person you accused was the owner/manger witch would be me so I will reject your ridiculous offer have a nice day and thank for wasting my time.

  • Apr 29, 2014, Chubby's Diner (responding party) added:

  • My answer is still no you were refunded your money at time of transaction over an honest mistake and you still wish to pursue nothing have good day Phillip

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Change of policy: Insure that their are no more numeric "mistakes" between bill and receipt. Apr 26, 2014 N/A
Cash
1. Other – Copy claim to regulators Apr 26, 2014 $14.99
Just make me happy!
Claimant invites Chubby's Diner to make a fair offer to resolve this complaint.
Cash total : $14.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. Get a life May 14, 2014 $0.10
Cash total : $0.10
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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