Public Mediation

Cardholder Services Dispute

J. G. vs. Cardholder Services Robocall Scam
United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 5 non-monetary items.
    • Claim #: 6782016
    • Amount Involved: N/A
    • Filed On: Oct 16, 2013
    • Posted On: Oct 27, 2013
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"'Cardholder Services' continues to call on a daily basis even though I'm on the Do Not Call List.

Representatives hang up if I question them about their location, business model, relationship with my credit card providers, relationship with 'debt management' companies etc. One told me that they're offshore and the feds "can't touch them."

Cardholder Services appears to be a robocalling operation that generates leads for various disreputable 'debt management' companies. The automated info and the representatives give the impression that they are somehow affiliated with my credit card provider but in fact are not.

The FTC has cracked down on a few companies (http://bucks.blogs.nytimes.com/2012/11/08/goodbye-to-rachel-from-cardholder-services/?_r=0) but this hasn't even put a dent in the number of calls I get.

Sometimes I amuse myself by seeing how long I can keep 'Cardholder Services' reps on the line and occasionally I've even had one give me a website to check out, which I've passed on to the FTC. However, according to the FTC the best thing is to hang up immediately and not even bother pressing '2' to stop further calls, as this just encourages them."
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: Cardholder Services needs to apologize to everyone they've ever harassed or defrauded. Oct 31, 2013 N/A
2. Change of policy: Sop calling anyone on the Do Not Call list. Oct 31, 2013 N/A
3. Information: Disclose who your client is. Oct 31, 2013 N/A
4. Information: Disclose the true relationship you and your clients have with credit card companies, i.e. none. Oct 31, 2013 N/A
5. Stop using spoofed numbers. Have the balls to use your own number. Oct 31, 2013 N/A
Cash
1. Other – Pay for claim posting cost Oct 31, 2013 $7.99
Cash total : $7.99
Non-cash: 5 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Cardholder Services Robocall Scam. This claim will remain posted until resolved
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