Public Mediation

Brighter Image-Dispute-#3356051

M. T. vs. Brighter Image
The Park Building, 2433 South University Drive, Fort Worth, Texas, 76109-1145, United States
Amount Involved: $1,220.00
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Ordered Veneers through company called Brighter Image, The Park Building, 2433 South University Drive, Fort Worth TX. 76109, 1-817-207-8200. Even though the type of order process I chose indicated that it could take awhile before they would be able to achieve a perfect fit for me, I think 10 1/2 months is over doing it. They cannot produce a set of veneers that successfully fit my teeth and they will not refund my money of over $1,200.00. This is especially aggravating to me because I just saw an add on T. V . this morning about a company called clear choice that can have a set of veneers completed in one days visit. Brighter Image is not a company to be trusted and they do not live up to their claims."
...
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Claimant timeline (6) - Hide
  • 12-07-2012 — Last time I returned ill fitting veneers to Brighter Image, they paid postage, haven't heard anything since.
  • 09-05-2012 — Date returned ill fitting veneers to Brighter Image $6.10 postage
  • 06-29-2012 — Date returned ill fitting veneers to Brighter Image $6.10 postage
  • 05-31-2012 — Dates returned ill fitting veneers to Brighter Image $6.10 postage
  • 03-26-2012 — Date second installment of $598.00 removed from my account.
  • 02-23-2012 — Date first installment of $622.00 removed from my account for ordered veneers
What Claimant Wants Hide
1. Refund: PVO10614 Jan 11, 2013 $1,220.00
Just make me happy!
Claimant invites Brighter Image to make a fair offer to resolve this complaint.
Cash total : $1,220.00
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Respondent's Counteroffer

There has been no response to this claim from Brighter Image. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-12-2013
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  • Unfortunately, this does seem to be a common complaint about this particular company, after researching this issue. Because this can fall under the category of a consumer dispute or complaint, if you have had no luck getting any resolution from the company itself, you should contact your Attorney General’s office to request an investigation and file a complaint. Include any communications you have had with this particular company to assist in this complaint, and hopefully that office can assist you in following through with an investigation and perhaps obtaining some form of refund.
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