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Claimant's opinion: Loss of a very expensive item and failure to acknowlege, show concern or to compensate. This cleaners should be shut down.
Claimant's opinion: I delivered three formal dresses to be cleaned. I went to pick up these three dresses and was told at that time that there are only two, one is 'missing'. Please give us some more time, it has maybe been misplaced. This being the 3 week window of our local homecomings in the area. That was early October. NEVER heard from them. I am appauled at the lack of concern, no call ever from Mr. Basilone (or anyone) to update, to apologize, etc. All efforts, follow up etc. have been done by me. This has been the worst thing I have have ever had to deal with. And I am a professional dealing with clients every day.
Claimant's opinion: My right was to have all items returned, cleaned. If Mr. Basilone's business has 'lost' one of my very expensive formal dresses I expect reimbursement. Not only has that not happened but I have gone above and beyond trying to work with this place of business and to get this resolved. His lack of willingness and concern is down right rude. This should be known to the public. I would never recommend anyone take a single item to this cleaners. R
Claimant's opinion: There is no 'customer service'. They do not service their customers. Evidently, they do not believe they have to.
Claimant's opinion: I feel as if he has stolen an extremely expensive dress from me. And this dress was my daughter's favorite, and we want and need it for the holidays. I was lied to by taking this to him for cleaning. I was never told he was going to loose it, keep it, etc. I was never told that I would not be picking it up. If so, I would have NEVER taken a single item into this shop.
The gowns Mrs.Sigurdsson's brought in were Do NOT Clean Professional Spot Clean only. She bought gowns that were made to be worn ONE time. We do our best and go out of our way to satisfy our customers. Our only mistake was trying to do her a favor by trying to clean her items that the labels says do not clean. By law I need permission to clean these types of garments. She was called to give her permission. It took her over 40 days to respond to messages left on her phone. By law we ony have to keep items 30 days. We have gone out of our way to satisfy Mrs. Sigurdsson but she is unreasonable and unwilling to listen. She is just trying to take advantage of us using public threats. She wants more money than she paid for item that has no monetary value left. If these items were so important to her she would have returned our calls in a timely fashion. We feel like we have been taken advantage of and being bullied into giving her more money. We have been more than fair with her. Maybe she will look at labels before she over pays for throw away gowns the next time she shops.
Mr. Basilone is not telling the truth. He had a representative from his cleaners call me 2 weeks after I delivered these three dresses, telling me that two of the three dresses required a type of cleaning that they 'do not do'. The question posed to me by voice mail was did I want these dresses sent out to a service that they use, that can and will clean these dresses. My call back to them within 8 business days of this phone call was yes. And they did in fact do so. These dresses are not to 'be worn once'! that is ridiculous. Compensaition is expected afor the lost dress. No cleaners under any circumstances can loose an item and do nothing.
Mr. Basilone has not given 150.00 in free cleaning! He did give the two gowns that did come back, at no charge. At 26.00 each, that equals 52.00. This gown is NOT 4 years old. I will post the receipt of this dress once home. This dress does not depreciate. This is a formal dress. Lesson learned is this cleaners is not capable of handling formal wear or customer care! I will not settle for anything less that the current value of replacing this dress. I was not looking to sell this dress - what a terrible thing to say! I was looking to have it cleaned for her to wear again! Again, I have not been compensated for the dollar amount indicated. Get your facts straitght!
Mrs.Sigurdsson's is trying to take advantage of use. She is trying to get more money than she paid for item over years ago. The dress had that had been worn several times and never cleaned. Just like a car or anything else it depriciates so does clothing. It does not go up in value just because you want it to. Her memory is not correct. We have all dates and times documented. When we try to talk to her she wants to do all the talking and demands wants what she wants. We are sorry we can not please her. We simply cant pay someone more money for an item just because they want it. Manufactures put labels on clothing because they have to by law. When a tags Do NOT Clean Professional spot clean only. Do not buy it.
Mr. Basilone runs a 'dry cleaning' business. It is your responsibility to accept and clean items or not. You had a female call and ask if I still wanted two of the three dresses cleaned, even though they would have to be sent out to a different location for cleaning. I agreed. Please do not continue to insult me with regard to what I should or should not purchase; not your place. As to what you think I should or should be entitled to or deserve for an item if it were for sale/ resale. This dress was not ever to be in this situation. It was given to your business to be cleaned with the expectation to be given back to me, the customer - cleaned. If this was a problem or concern for you and your business you should have stated so. If you felt at risk for theft or 'loss' of this particular item, you should have stated so. It is not my fault that homecoming in our area and the surrounding areas happened to be when these dresses were in your possession. This is not my problem or fault, this is your problem and you need to bring resolve to this situation. I have made over a dozen phone calls (including in person visits) to your business; with no resolve. My efforts are dated and documented, as well. This is truly no way to run a local business.
You requested a picture of the dress in November, saying that you didn't even know what it looked like. That you would like more time to go and look at your different locations. Now these three dresses were dropped off at your location in Mars at the end of September. I was never called to say that a dress was 'lost'. When I came to pick them up in October the lady working in the shop said that it looks as if one dress might be 'missing'! Honestly! So I sent you a picture of the dress, gave you even more time and never heard from you again. That seems to be the trend. No initiative ever to contact me, no concern for the unfortunate sequence of events, or the emotional toll that this has taken on my daughter. No dress, no efforts from your business what so ever to contact, compensate. Again, I am willing to accept the cost of the dress. The amount paid in Octobver, 2009. That is 3 years ago, not 4. Receipt attached, again for your review. To replace this dress, which I have to with this designer to come even close to this look it is now $560.00. And it isn't as nice. I am asking you to please step up and do what a local business owner should do. I did not bring these items to you (and all other items over the years) to 'make money'. All I wanted was you to clean my items and return them. I pay for the cleaning. I did not want this dress to not be returned. So please, the dress cleaned or at least what I paid for it. I am sure your customers and potential customers would see this as the right thing to do.
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