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Claimant's opinion: Living off a set income my husbands disability and has made us put off paying a bill due to going to laundromat and we are never late on our bills, in fact we pay our bills 2 to 3 days before they are due but because of badcocks poor service I am now late paying a bill because I had to take that money and go wash my clothes at the laundromat total cost for 4 times going to laundromat was 180.00 dollars
Claimant's opinion: Steves appliance fixed my washer august 30. They were fantastic and very professional but I am still out of 180.00 and behind on a bill. Now I am asking for my money to be refunded back to us the laundromat charges 4.75 per load the big washers and it cost .25 cents for 3 min on the dryers. I am not trying to scam anyone, just want my money refunded
Claimant's opinion: The washer machine did not work properly the day we purchased it and babcock just basically blew us off.
"September 12, 2012To whom this may concern: This letter is in response to a complaint that we have received from your organization regarding the Badcock Home Furniture & more in Barnwell, South Carolina.After researching this matter, we are providing the following response: The Barnwell location did not have a loaner washer to provide to Mr. Hair until his washer was repaired. A servicer was sent to the customer’s home and made repairs to the washer under the manufacturer’s warranty. When Steve’s Appliance left on September 6, 2012 the washer was in working order. The customer contacted the store and informed them the washer had stopped working once again. Customer was told to contact Steve’s Appliance and have them reassess the washer for further issues. After speaking with Steve’s Appliance, the lower harness had a short in the wiring and will be replaced by September 14, 2012. The manufacturer’s warranty does not cover laundry reimbursement and neither does the extended warranty company. Unfortunately we will not be able to provide the reimbursement for Mr. Hair.On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience to Mr. Hair, and we consider this matter resolved. We appreciate his business and are available to answer any other questions he may have. He may contact anyone in our Customer Service Call Center at 1-800-223-2625 during our business hours Monday thru Friday 9am to 7pm and Saturday 9am to 6pm Eastern Standard Time. Sincerely,Courtney G.Customer Service Department W.S. Badcock Corporation"
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