Public Mediation

J.P. vs. Auto Villa Of Mchenry Il.

Totally ripped off and scammed vs Auto Villa of McHenry

J. P. vs. Auto Villa West, Mchenry Il
3017 W Il Route 120, Mchenry, Illinois, 60051-4570, United States
Amount Involved: $15,000.00
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"Purchased a 2010 gmc terrain from auto villa in mchenry il. oct. 1st 2016, oct 3rd. went back to dealer because check engine light came on, they looked at it reset it and was sent on my way.

the very same day the check engine light came back on they say they would look into it. 11 days later we recieved a text from the salesperson, which his name is carlos jr. asking when would we be able to drop off the vehicle, i said monday the 17th. along with the check engine problems, cadylic converter, and cam shaft knock sensor, it also locked up in the rear, brake issue. we actually had it towed there. oct. 24th.

recieved a text from carlos jr. again saying it was fixed. we go to pick up vehicle later that night they say they replaced the sensor and looked into the rear brake locking up, was told the emergency brake where it connects to the caliper was hanging up so it started wraping around the rear, their fix was disconnecting the emergency brake so it wouldnt lock up the rear wheel. so there is no emergency brake on the vehicle. the cadylic converter issue was never resolved, was told the warranty we purchaced dont cover this problem.

oct.27th check engine light comes back on. 2 more visits to the dealer with same issues it was finally looked at again nov. 28th, now we are told the timing chain needs to be replaced. all this time we are woundering about our warranty paper work, we finally recievd the policy paper work only after they told us the vehicle needed a timing chain.they sent the vehicle to a shop in fox lake il, tire depot to supposedly do the work, they had truck about a month. we get it backdec 23rd.

now a day or two later the on board computer of the vehicle says low oil pressure , turn off engine, along with this and the on going issues from the very beginning. we dont hear anything from them until jan 12th only to get the run around by carlos, i text him back jan 19th to see if the issues would be resolved, never heard back from them at all, so the truck sat in my driveway for about a month while we tried to figure things out and get the extra cash to maybe correct issues on our own.

we took the vehlcle to a certified mechanic we found from a friends personel experience who had worked on their car in the past and was very happy with his work. we explained the terrain needed a cadylic converter and has sensor issues can he look into it and possibly fix the problems, we explained what we were going through since day one with the dealer, he said he would look at it and let us know. this is mar.23rd 2017/ he calls me back later that day ask me to come by because he had to show me some things. i went to his shop only to be told that the work that was supposed to  have been done by the shop regarding the timing chain was never done. he had the truck on the vehicle lift and showed me the oil pan and timing chain cover has never been off the vehicle, it still had the original GM gasket sealer on both covers being in gray color, he told me GM does this on assembly of new vehicles. i have a invoice of stuff i had looked at through my mechanic along with a note that work previously done had never been done but was charged to my warranty insurance. this total was 1519.53/ so we again went back to auto villa to find out what the deal is ?

calls were made to the warranty place to see if an adjuster was sent out to verify work being done, naming the timing chain, and the answer was no/ now since the first issues we told them we didnt want the vehicle, we wanted something different, something more mechanically worthy, we were told the finance co. the first 90 days wont help us, too soon, this was by carlo, tony the so called mgr. said if we wanted they would take the truck back on trade if there was something on the lot that was to our liking. they told us that they would just take our truck to auction, out of their hands and ours. we said we would think about it, we talked and said we would give them another chance to make things right, we saw a 2012 jeep laredo we liked and told them" auto villa" this is the one we liked,this being mar 30th i was given a proposed loan for the jeep which was a bit higher priced than the terrain, terrain was purchaced at 14559.87/ the jeep is 19996/ they know our payoff on the terrain is about 13000/ they want to take it back and only give 7500. with all these issues since day one, and us telling them we dont want this junk vehicle, they seem to only want to better them selfs.

i have saved all text from carlos jr. and have a written letter from my independant mechanic"
...
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Additional Communication Between Claimant and Auto Villa West, Mchenry Il Hide
  • Apr 12, 2017, Auto Villa West, McHenry IL (responding party) added:

  • The problem the customer has with his car is covered under the warranty he purchased and we have already offered to walk him through the process

  • Apr 13, 2017, Claiming party added:

  • We have a certified mechanic that looked and advised us that the warranty work was never done. Letting us leave with no emergency brake and leading us to believe that it was just a sensor problem is wrong. I left their shop at least 7 to 8 times with them telling me it was just a sensor problem. Then when the warranty kicked in they said it was the timing chain. Then the work was never done. When the Oil pressure light came on, they once again told me it was just a sensor and was no problem. They down played every situation and are showing by their comment that they really don't care about this situation. We are tired of the run around. They say they will let us trade in but get a run around about that as well. When are we going to get this resolved?? Was told the owner was to meet with us on Monday or Tuesday but that didn't happen. Funny they say they just want to make us "happy" but this is far from it.

  • Apr 13, 2017, Auto Villa West, McHenry IL (responding party) added:

  • The customer did his own brake job and, we can supply the paper work from tire depot as to the work being done already. We have offers to trade in the vehicle , it has been in an accident since originally being purchased which would lower the trade value

    We still offer to trade the vehicle in , or walk the customer through the warranty process and we would cover the deductible

  • Apr 14, 2017, Claiming party added:

  • The brake work we did had nothing to do with the fact the E-brake cable was wrapped around the wheel and something was broke off and wedged in the wheel. We have had motor problems with this vehicle from the beginning of our contract. We have no problem with doing a trade in. But the trade in value that was stated for us is unacceptable to us. That is where we have to discuss. The damage from the front end was only estimated at $2500.Which was at the high end. We do have 2 estimates that were done. You are only offering $7500 for a car that we still owe $1400. If you make a better offer for trade in especially since the major mechanical problems and E-Brake were not our fault. We can not afford to pay off 2 cars. We have paid for 6 months already and haven't driven the vehicle for a month and half that is was in the shop. And has been at the dealership for the last 2 wks. If we can come to an agreement on the trade in price and make a new deal before the end of the month, so we don't have to make another payments for a vehicle we are not using. We have no problem with working this out but the numbers need to make it affordable for us.

  • Apr 14, 2017, Auto Villa West, McHenry IL (responding party) added:

  • Are you needing to get another SUV ? And I assume around the same current payment as you have now , correct ?

  • Apr 14, 2017, Claiming party added:

  • Yes or at least credited a reasonable any towards something else. We are interested in tge Grand Cherokee Laredo you have.

  • Apr 14, 2017, Claiming party added:

  • I know it is more money and the payment would be more but if we were credited a reasonable amount and the price was adjusted I think it could work for us all. If BCU would give us a longer time period for the term that would help also. We just don't feel we should take a $10000 loss. We can't afford it. We have already paid $320 for the last 6 months. And $1500 down. With the $6500 loss that's $10000. Plus if you add $6500 to any other car we wouldn't be able to afford it. I hope you understand. Carlos has my number uf you want to talk more Thank you for responding. Sandy Parsons

  • Apr 14, 2017, Auto Villa West, McHenry IL (responding party) added:

  • according to this peoples claim portal , if I do not respond it generates negative reviews for my site.

    Is there a specific suv you were looking at for possible trade ?

  • Apr 14, 2017, Claiming party added:

  • Yes The Cherokee Laredo in McHenry.

  • Apr 14, 2017, Claiming party added:

  • 2012 Grand Cherokee.

  • Apr 14, 2017, Auto Villa West, McHenry IL (responding party) added:

  • I will grab your file and work on it tonight or tomorrow morning and get back to you as soon I get some numbers together

  • Apr 18, 2017, Claiming party added:

  • Hi just wondering if you were able to come up with anything. We really want to get this over with before the end of the month. We can meet on Thursday morning if you would like to talk in person.

  • Apr 22, 2017, Claiming party added:

  • SO it has been over a week and no word back from you. I am assuming you are not going to do anything about this situation. We have really tried to communicate with you and the salesman, but to response from anyone. This just shows how professional your company really is. I was hoping by contacting the owner we would at least be able to work something out, but that doesn't seem to be the case.

  • May 21, 2017, Claiming party added:

  • Hi so we noticed your dropped the price on the Jeep we want, which no-one called and let us know. If you give us at least $9000, $9500 for our GMC. We will trade tomorrow. (Monday 5/22). We can end this whole situation. This has been going on for too long. I am sure you are just as tired of this as well. Please consider this offer. This would make John happy about what we are getting for the GMC and me happy that I get the truck we both like. This has been a nightmare for the last 7months. Please have Carlos jr. call me and we can end this tomorrow. Thank You Sandy Parsons

  • May 31, 2017, Claiming party added:

  • so may 31, still no resolution to this matter. their claim is that they don't want to lose money, I am the one losing money. the piece of crap vehicle they sold me is now going on 2 months sitting at their dealership, still getting the run around. called 2 weeks ago to have them fix the issues under the warranty that we purchased, even though we believe the prior work done and charged to the warranty co. was never done, and we have an independent mechanic to verify the findings. I was interested in trading the vehicle off for another on the lot, but also getting the run around. you took my 05 grand caravan in trade 1000, probably made good on resale due to there was nothing wrong with it, I buy your 2010 terrain and have had problems 3 days after the purchase , no emergency brake " done by your mechanic joe " he also installed a " knock sensor " done at your shop. timing chain ? I believe work was never done but you charged the warranty co. for it, now the low oil pressure light and warning bell saying shut engine off, along with the cadylic converter issues since day one. NOW YOU SAY YOU CANT DO THE WORK DUE TO CONFLICTS, IM TIRED OF THE RUNAROUND BE A MAN OR RUN A REPUTABLE DEALERSHIP TO SATISFY THE CONSUMER, NO RETURN CALLS BEING LIED TO JUST DONT CUT IT!!!

  • Jun 02, 2017, Claiming party added:

  • so this is how these people hide, obviously they don't care about the consumer, there is no longer a website for autovilla west, but they also have autovilla of grayslake Illinois. you say you will look things over or fix the vehicle, all straight up lies .............. the vehicle has been at your dealership over 2 months now and we still get the runaround. this makes me truly believe previous work done or might I say never done, you say yes, I think not by my own certified mechanic findings. what are you people hiding ?????? MAYBE A FRAUD CASE IS WHAT I NEED TO PERSUE, YOU CHARGED THE WARRANTY COMPANY 1600 DOLLARS FOR A TIMING CHAIN. THERE WAS NEVER AN ISSUE CONCERNING THE TIMING CHAIN, ALL ISSUES WERE TOLD TO US BY YOUR MECHANIC WERE SOLINOID ISSUES CADYLLIC CONVERTER AND NOW LOW OIL PUMP PRESSURE SHUT ENGINE OFF, you put on a camshaft knock sensor on the vehicle, now all these issues have came to light after the work that you did along with the previous issues. I want the truck fixed properly and to run proper for the 15000 dollars I paid you for it !!!! IS THIS WHAT THE CONSMER GETS FROM YOUR DEALERSHIP ????? LIES AND DECEPTION.

  • Jun 02, 2017, Claiming party added:

  • OOOH Just found out that there is no "conflict of interest" when it comes to doing warranty work at any dealership. Another lie. You guys just keep them coming don't you. No wonder you don't sleep at night. When are you going to make this right??

What Claimant Wants Hide
1. Refund: 15000 Apr 14, 2017 $15,000.00
2. Other – Pay for claim posting cost Apr 14, 2017 $14.99
Just make me happy!
Claimant invites Auto Villa West, McHenry IL to make a fair offer to resolve this complaint.
Cash total : $15,014.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Auto Villa West, McHenry IL. This claim will remain posted until resolved
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  • Comment: by Fran Fellowes (2802 points) — Paralegal
    • On: 04-14-2017
    View more
  • It's great to see two parties working together to decide on a reasonable solution that works for both. Doesn't happen often in my business, I can tell you! Kudos to you both.
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