Public Mediation

Alpine Auto Recovery-Dispute-#9718659

J. V. vs. Alpine Auto Recovery
1900 S. Quince St Denver, Colorado, United States
Amount Involved: $184.00
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Really bad customer service, un educated people running bussiness and over rate charges. do not hire this company they do not deserve your money or your bussiness!!"
...
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What Claimant Wants Hide
1. Refund: overcharge Sep 13, 2011 $184.00
Just make me happy!
Claimant invites Alpine Auto Recovery to make a fair offer to resolve this complaint.
Cash total : $184.00
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Respondent's Counteroffer

There has been no response to this claim from Alpine Auto Recovery. This claim will remain posted until resolved
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  • Comment: by Craig — Online mediator
    • On: 05-29-2013
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  • This company towed my truck without due process - it had already been moved from the unmarked, unmaintained parking spot my husband had thought was open parking to a reserved visitor spot we have used before for guests and family members visiting. This is known to all residents and leasing agents but seemed to be a mystery to the property manager, who seems to be in cahoots with Alpine.

    My vehicle was legally parked when the driver towed me less than 2 hours after I parked in the legal spot (which was less than 100 feet from the office; it would have taken little effort to validate the tow, plus there are criteria (Tow Tag Out--72 hours warning in place to follow).

    We really feel this driver took advantage of the situation and was predatory in his
    approach. The driver did not follow established procedures, yet despite repeated phone calls to the tow company owner by the property manager, with the tow company owner's reassurance that the fee would be returned, the office staff has repeatedly denied they are responsible and will not refund the charge. But this is the least of their egregious behavior.

    The vehicle front end was damaged during the tow to the tune of $2800.00. I was not informed my vehicle was obviously damaged during the tow-l immediately brought the damage to the attention of Matt, the brain dead office guy.
    Matt would not answer my husbands questions as to why my husband had to point out the damage, instead of the unskilled driver just assuming responsibility. What if my husband had been a old lady or other type of victim? Matt suggested I get three estimates and the driver may pay the repairs out of pocket to avoid a hit to his insurance.

    When we brought the estimates in we were told that they could not contact the driver for a week and they would have to "investigate" claim. My husband was promised they would "investigate" the claim by a Sean Perry the night they towed the vehicle. lnstead, they called at eleven at night, blamed the property manager, and denied my husband the ability to claim my vehicle that evening, resulting in loss of use and delaying the discovery of the damage.

    As of a week later, this company had informed me that the situation woul be resolved before 11:00 am on 514t13. When we showed up at the office, Matt claimed he knew nothing, and would provide no requested insurance or involved party information. He clainred he was just a payment taker, while Flelicity specifically told us to pick up all the information at the appointed time listed above.

    lf we have to turn a claim it will affect my claims history adversely, even if the premiums dont rise. When I contacted the police about the refusal to exchange insurance information, l was told it was a civil action and to "file a form?" ?? What if I hit someone in the WalMart or Target parking lot? Does this mean I can just take off without supplying the legally required paperwork to the other driver?

    I would appreciate a call, and will absolutely want to lodge a complaint or lawsuit--anyone that has had dealings with this company can call 30 3 4 95 4 82 8.
  • Comment: by BenB — Online mediator
    • On: 09-08-2012
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  • If this company has towed your car then they overcharged you for mileage. Depending upon where you are they can only charge a MAXIMUM OF 16 MILES. They overcharged me and I have taken them to the Utilities commission. They are also using pre filled out towing tickets so make sure whoever authorizes the tow puts a date and a time next to their signature or else they are not allowed to collect any money from you. Here is a link for the towing regulations to see if they screwed you over too. If you have your receipt I suggest you go to the dora.state.co.us website and show them so you can get your money back.

    http://www.dora.state.co.us/puc/rules/723-6.pdf

    the rules for towing start at 6500.
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