Public Mediation

Brandt Bagley vs. All American Chrysler Dodge

B. B. vs. All American Chrysler Dodge
2510 E 8th St, Odessa, Texas, 79761-4904, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 5 non-monetary items.
    • Claim #: 2701894
    • Amount Involved: N/A
    • Filed On: Apr 30, 2016
    • Posted On: May 11, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Today is 4/30/16 and my car has been in the service department since 3/9/16 trying to get a new motor due to hydro lock. This dealership and its service department are the worst I have ever encountered. Between the absence of communication and all the lame stories they come up with about the issues with my car, its mind boggling how they are still in business. My initial service writer was Keagen Barnes. Good luck finding him at his desk if you show up or getting him to answer the phone or call back, probably since his daddy is Rocky Barnes, the service manager. The assistant manager is Jose Tejada. This guy has more stories than a childrens novel. I used to build and race cars but he talks to me like im dumb and clueless. My car went in for hydro lock but he tells me that my block overheated and welded itself together so he couldn't turn the motor to get the flywheel bolts off. After trying to triple charge my insurance for the labor and getting denied, it takes them 10 just to get the new motor into the car. Then Jose tells me that everything looks good and that the tech is test driving my car and wont be back for 30-40 min. The following day I call him to ask him if my car is ready for pick up, he tells me that some problems came up. He tells me that I have an oxygen sensor issue, a bad starter that he says they had to bypass to get running, and that the car is misfiring. How can you test drive a car for 30-40+ minutes with all these problems. Book time to replace a motor says 8 hours but it took them 10 days to put it in and manipulate items in order to get more money out of my insurance."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: car May 06, 2016 N/A
2. Replace: new car May 07, 2016 N/A
3. Upgrade: new car May 07, 2016 N/A
4. Complete project: motor May 06, 2016 N/A
5. Apology: public apology by gen. manager and service people involved May 06, 2016 N/A
Cash
1. Other – Copy claim to regulators May 06, 2016 $14.99
2. Other – Pay for claim posting cost May 06, 2016 $7.99
3. Other – Physical delivery charges May 06, 2016 $2.99
Just make me happy!
Claimant invites All American Chrysler Dodge to make a fair offer to resolve this complaint.
Cash total : $25.97
Non-cash: 5 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from All American Chrysler Dodge. This claim will remain posted until resolved
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