Public Mediation

Julie Brooks vs. Mr Aldo At Aldo's Cleaners

Mr Aldo's "CASH" Cleaning Fraud

J. B. vs. Aldo's Cleaners
5613 Coral Ridge Dr, Coral Springs, Florida, 33076-3123, United States
Amount Involved: $21.20
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Aldo's Cleaners
    • Claimant Seeks: View.
    • Claim #: 6139273
    • Amount Involved: 21.20
    • Filed On: Apr 25, 2016
    • Posted On: May 06, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"On Friday, April 15, 2016 @ 9: 20am went to Aldo's Cleaners to have my dri-fit shirt hem sewn. The stitching needed was about 8-9 inches. He told me $10.00 to do job and said he can have it ready by Tuesday, April 19th, 2016 I said ok I will be back that Wednesday to pick up my repair he said ok. He gave me a ticket for the repair I said I wanted to pay for it now. He went to ring up my payment he said $10.60 I asked what was the sixty cents for? He replied its for the tax. I said oh, ok then handed him a one dollar bill he gave me a quarter, nickel and a dime as my change that I still have in my wallet since I do not keep coins in this particular wallet. I asked if he was the owner he said yes, I replied Oh nice to meet you Mr. Aldo.
On Friday morning April 22, 2016 around 10:35am I visited Aldo's Cleaners expecting to just pick up my repair and be done. Much to my surprise the same man that helped me was there. There was a lady that helped me instead while he stood back to attend to the next customer not busy doing anything but standing at counter, and I told her I was picking up my repair. I told her my ticket is in my car she asked my telephone number I gave it to her, then she retrieved my shirt on her dry cleaning carousel. She then said $10.60 I said I already paid for it when I dropped it off. She then said do you have your receipt? I said Mr Aldo helped me, I paid him the same day I dropped off my repair, he replied I don't remember you paying me. I said I already paid for it in cash. I then said I will have to go home and find my receipt I didn't expect this. Then I left.
On Saturday, April 23, 2016 I called to speak with Mr. Aldo, the lady told me he wasn't there today and to call back on Monday, April 25, 2016 he will be in then. Then she further said your the lady that thought you paid for your dry cleaning. I said wait one minute you can not say that about me this is not a true statement when I did pay for my repair. You are wrong to label me when I paid cash for my repair directly to the owner Mr Aldo, when I dropped it off, I'm still at home looking for the receipt. She then told me we never give receipts for cash payments we only give a paid receipt when you pay by credit card. So I said to her then since there was no receipt to be found I best stop looking and the owner and the presumed owners wife know this why would they put me through this exercise? I said there are a few things I came up with that I would like to speak with the owner to jog his memory that I paid. I want him to go back to his cash intake for April 15, 2016 and that will show that I paid cash for my repair in my quest to resolve this matter. I told the lady this is now not about the cost this is now about the PRINCIPAL OF the poor conduct in handling this MATTER AND this has costed me more than $10.60 to resolve this matter. Can you ask him to ring me back today anytime to further discuss? she said she will give him the message and if I do not get a call back to wait until Monday April 25, 2016 to talk with him. I said ok can you at least try it would be much appreciated. She said she will try. Today April 25, 2016 I explained to my husband that I would like for him to come with me as an eyewitness since this Company seem to have a problem with the poor handling of cash and poorly recording their cash transactions when a business owner knows they do not give a receipt for cash it makes no sense why they would press me for payment a second time when I have already paid. The Repair ticket is generated automatically and I was in such a hurry I did not think to make sure my claim ticket was marked paid in full thinking I dealt with the business owner all was well. Today I walked in his store with my husband and we were asked if we could be of help from a gentleman? I replied I would like to see the owner Mr. Aldo who never welcomed us nor did he say anything to me about my Saturday call he never responded back to. I said Mr. Aldo I am back I called you on Saturday to resolve this and the lady told me you NEVER GIVE A RECEIPT FOR CASH. I tried to speak to him to refresh his memory about our conversation that I prepaid 10 dollars and you asked for 60 cents for the tax. He then said you brought your husband here in my business to intimidate me? I said I came here to pick up my repair that was already paid for directly with you. He then turned to tell my husband and said we already had this conversation so I don't need you to think your intimidating me I will throw you out of my business if you ever try to come back in here again. My husband told him this is a public business and I am standing here to witness and resolve this matter. I said look this is the 40cents your hands touched. Mr Aldo then said then go to the police station and ask them to have it fingerprinted to find my fingerprints are not on those coins. My husband said you can not fingerprint coins it has passed though too many hands. Then Mr Aldo told me you can not have your repair until you pay for it and you need to pay only by cash I will not take your credit card. I said your cash practices are poorly managed and I do not want to ever pay you cash again. Mr Aldo said I will not give you your repair I will only take cash from you I will not take a credit card. My husband said you have posted on your door you accept all credit cards. He said not from you. He then said he already checked his cash in take and nothing paid from me noted or found. I said how is this possible if you can not match up my payment since the item was never picked up it was prepaid.....Mr husband recorded today's poorly handled situation that escalated into further words being exchanged in my husbands face to attempt to provoke directly my husband to respond in a negative manner when my husband did not respond he was told to never enter this business again or he Mr. Aldo will personally throw you out. This was in front of his employees as we were the only customers present including the seamstress that sits at entrance. I have the store claim ticket that he knew he never wrote that he further challenged me to show him my marked receipt. I then paid for the item again in cash in order to get my fitness shirt back $10.60 What a dreadful experience and this man Mr Aldo was looking to create a physical fight with my husband by getting in his face repeating himself I counted four times until I interrupted him to redirect his attention to close out the matter instead he continued to go out of his was and attempt to take the matter someplace using my husband to do it with losing the focus on bring a resolution to the cash payment matter. We have the incident on film if needed as our only proof of how this man comfortably represents Aldo Cleaners."
...
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What Claimant Wants Hide
1. Refund: 10.60 + 10.60 May 10, 2016 $21.20
2. Other – Copy claim to regulators May 10, 2016 $14.99
3. Other – Pay for claim posting cost May 10, 2016 $7.99
4. Other – Physical delivery charges May 10, 2016 $11.98
Cash total : $56.16
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "When she came in to pick up and said she prepaid she first told me she paid with credit card. We checked our credit cards for the drop off date and found nothing. Then she said she paid with cash, I explained that we mark your invoice paid since this is not the normal procedure and could she find her invoice, She said she was going to her car and never returned. While I was waiting for her to return, I checked my register cash out logs for the day she dropped off and they showed no overages. When she called back the next day and spoke to my counter girl, the message I got was that she suggested that she had the exact coins from the transaction and I should get them fingerprinted to show I touched them. Since I found this to be a crazy suggestion and she obviously didn't want to produce her invoice, I concluded that it must not be marked paid.
    I would also like to say that I was going to let her take the item when she came back just to avoid having an upset customer for $10. But she never returned that day, and when she called the next day and came in with her husband on Monday, she was so unreasonable and impossible to deal with that I was no longer willing to do that.
    In conclusion; she produced no invoice, our registers showed no overages, and I took care of her myself so I know there was no theft from any of my employees.
    "

This claim will remain posted until resolved.

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  • Contributed Solution: by Sonya Shore On 06-28-2016
    View more
    When there's a genuine misunderstanding, resolve it through graciousness More...
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