Public Mediation

AAA Automobile Club Dispute

E. B. vs. Aaa East Central Automobile Club
321 Whittington Pkwy, Louisville, Kentucky, 40222-4934, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"02/17/2014 Hail damage of 2 March 2012
Damage claim was total of $7,538.54, and they are only going to give me $2,144.00 minus $500,00 deductible leaving me with only $1,644.00. They are depreciating the total. I am pretty sure my policy for 2012 was to pay for complete roof repair with $500.00 deductible.
I think I am entitled to at least half of the full amount. They depreciated down to where its almost nothing. With the premiums I pay, they are getting away with giving members a fair deal on damage.
I don't think they are giving a 35% discount to customers with the best ratings. Paying almost $800. a year and not getting much when there is major damage is a joke for this company.
"
...
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Additional Communication Between Claimant and Aaa East Central Automobile Club Hide
  • Apr 16, 2014, () added:

  • Dear Mr. Britt: We received your complaint through PeopleClaim. It concerns the amount of settlement from your homeowners policy for storm damage to your home.

    Please know that we received this same complaint through the Kentucky Department of Insurance a few days after you uploaded this complaint through PeopleClaim. This complaint actually involves the Auto Club Property-Casualty Insurance Company (ACPCIC) through whom your homeowners insurance policy is written.

    On March 13, 2014 we responded to the Kentucky Department of Insurance in writing explaining our claim handling position and why. The Kentucky Department of Insurance found us compliant with Kentucky insurance laws and provided you with a copy of our response along with their conclusion.

    To summarize, Mr. Britt, you claim was handled fairly, professionally and in accordance with the language of the policy.

    Sincerely,
    Insurance Regulatory Complaint Resolution
    Auto Club Property Casualty Insutrance Company
    The Auto Club Group

  • May 13, 2014, Claiming party added:

  • AAA didn't give me no where near what it would cost to repair the hail damage. After asking 3 times for the name and address of the CEO of the company that handles AAA insurance I was still ignored.

    From what I remember the damage was close to $8,000.00 and after the $500.00 deductible, I only got $1,644.00. With the premiums u charge and what AAA has paid for the damage is a joke.

    If your not going to pay for actual damage, then your premiums should reflect that. Everyone I told about this says AAA is wrong. I sure don't have any respect for AAA or the company that underwrites the policies.

    Just because I cashed your next to nothing damage check, doesn't mean I settled it with you. My roof was only about 16 yrs old. The aluminum siding doesn't deteriorate, and was in excellent condition until the golf ball size hail hit. It seems all the people around me that had hail damage had their roofs repaired that had other insurance companies. The lady that looked at my rood isn't an roofing expert in my opinion either. You don't putt a ladder up against the drip rail and shingles. A stand off should have been on that ladder to rest against the facial board.

    I never thought AAA would be like this, my Mother had AAA as far back as I can remember. In my opinion you have gotten too greedy and have forgotten how to treat your members. It seems instead of paying claims out of the profits you make, you just raise the premiums and rake in billions in profit for the share holders. its time for the share holders to take a hit. This greed cant continue, your destroying American with your greed.

What Claimant Wants Hide
Just make me happy!
Claimant invites AAA East Central Automobile Club to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Mr. Britt: we stand by our position as previously communicated. Regards, IRCR/ACPCIC/ACG"

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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