Public Mediation

My Claim vs. 3rd Generation Plumbing Dispute

C. H. vs. 3Rd Generation Plumbing
3980 Overseas Highway, Marathon, Florida, 33050, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On Dec 5th 3rd Generation Plumbing responded to replace the borehole pump in my aerobic septic system. Invoice 6487..I had done so myself 4 years ago at a cost of $150.00 and 30 minutes time, however I had just gotten out of the hospital and was unable to perform the work. Consequently I called 3rd Generation who handles the aerobic contract. They responded and replaced the pump and promptly billed me for $822.50. I don't mind a business making a reasonable profit however the cost of the pump is $258.00 most anywhere and the total job including travel time & labor was 52 minutes. $822.50 was way out of line. I contacted their office and asked to speak with the person in charge. They were going to have that person call the next day. When no one called I called again. This time was put in touch with a woman who I was told was in charge. Her response was "they charged everyone that price" as they have to take care of their people because they are in a high risk job. I don't even know what that means….I'm sure there isn't anything that you can do, but this was outrages and grossly unfair. I'm angry and sorry that a so called family business that has been in the keys for a number of years does inflated business pricing and could seem to care less about a customers complaint when it was first brought to their attention. If the price of the pump and labor were doubled it wouldn't amount to $800.00 plus dollars. I tried to bring this matter to their attention on 2 occasions and it appeared the attitude was one in which they could have cared less. I am angry about their attitude in addition to what I feel was grossly unfair pricing."
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Additional Communication Between Claimant and 3Rd Generation Plumbing Hide
  • Dec 07, 2013, Claiming party added:

  • The address of 3rd Generation Plumbing is listed very plainly above. Their phone contact is 305-743-4245

  • Dec 16, 2013, 3rd Generation Plumbing (responding party) added:

  • Please be advised that 3rd Generation Plumbing uses a flat rate pricing strategy for most of our services. This insures fair and equitable treatment to all customers, as all customers pay the same price regardless of financial status. The price to install a sewage ejection pump has not changed in over 3 years. Our policy is to quote all prices up front and get approval before starting any work. Mr. Hemp was quoted the price and he gave his consent to the charges. Sewage ejection pumps are expensive, requires electrical work, plumbing work, pipe and fittings in extremely unsanitary conditions. Not all pumps have the same value; pumps come in different horsepower, head pressures, discharge capacities and warranties. Our pumps are of the finest quality and are what is best for the customer. We are sorry if it seemed our office staff uncaring. We endeavor to treat all customers with the care and respect they deserve.

What Claimant Wants Hide
Just make me happy!
Claimant invites 3rd Generation Plumbing to make a fair offer.
1. Other – Pay for claim posting cost Dec 22, 2013 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from 3rd Generation Plumbing. This claim will remain posted until resolved
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