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M.G. vs. Giovanni's Italiano Restaurant, Blountville, Tn

Disrespectfully hospitality From Owner of Giovanni's in Blountville, TN: Customer Humiliated!

M. G. vs. Giovanni's Italiano Restaurant, Blountville, Tn
1921 Highway 394 Ste G, Blountville, Tennessee, 37617-5454, United States
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Statement of Claim
Claimant says:
"The lunch on November 2, 2016 at Giovanni's Italiano Cuisine was a humiliating experience! My Daughter and I (Marian Graham) went to Giovanni's in Blountville. Sabrina ordered the garlic knots lunch combo just as she always does. The garlic knots came out burnt. There is nothing worse than the taste of burnt bread dough. She didn't want to say anything, but I brought it to the waitress's attention. No problem! She had a new order baked. They were not done in the middle. When you took a bite, you pulled stretchy raw dough out of the middle instead of cheese. Because we were on lunch break, we were running out of time, so I asked the waitress to just take her order off the bill. She said that was fine and apologized. The owner Sahib then comes to our table and begins an argument with Sabrina and becomes totally disrespectful. Sabrina simply said, "Sir, you are embarrassing me, and I refuse to argue about this further." He said, "Ok, I charge you full price, and you will pay it!" He then meets us at the cash register with the first order and tries to justify why he thinks they are not burnt and she should have been satisfied. He does this loudly! Then he asks if we want him to box them up to go since he was charging us for them! I told him "No, you eat them since they are perfect to you. Your lunch is on me at my expense." He then slams them into the trash in front of us at the cash register. This was crazy! I am far from a complainer, but if the meal in uneatable, the owner/manager should make it right. When I mentioned that to him, he said he didn't have to do anything for the customer. I will never eat there again. They will not get my business. I am just shocked! I addition to paying full price, we were over charged! It was a lunch combo. It was rung up as full price for garlic knots and full price for salad! I just can't believe a restaurant owner or manager would display such disrespectful conduct toward customers. Some of my colleagues were dinning at the time, and they later told me they were just appalled at the public display of mistreatment to me and my daughter."
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  • 11-02-2016 — Lunch Dinning
What Claimant Wants Hide
Just make me happy!
Claimant invites Giovanni's Italiano Restaurant, Blountville, TN to make a fair offer.
1. Other – Pay for claim posting cost Nov 17, 2016 $7.99
Cash total : TBD
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Respondent's Counteroffer


There has been no response to this claim from Giovanni's Italiano Restaurant, Blountville, TN. This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 12-06-2016
    If the owner was having a bad day, he needs to apologize More...
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