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Claimant's opinion: First the fee was taken off the bill, but the owner placed it back with additional charges because my daughter refused to argue with him.
We never know what is going on in someone's life - sometimes they've just received terrible news and it comes out as aggression.
And then, some people are just arrogant jacka**ses.
Not sure which is the case here, but the incident as described was an inexcusable lapse in basic hospitality. You go out to eat to feel pampered and to have a good time - not to be berated by the owner.
Pizza ovens are insanely hot and require a certain mastery. A few seconds too little and you have raw and gooey, a second too long and you get burned. My guess is that the owner was filling in in the kitchen and his skills were rusty, or perhaps they had a newbie on.
We had a very similar experience in a restaurant when literally one pizza was half raw and the other was burned. We sent both back and the owner came out screaming that we didn't understand Sicilian pizza, to which of course we replied that we understood "inedible."
He ranted and raved until we left - while other customers looked on in complete disbelief. The restaurant closed down six weeks later.
Whether this guy was just having an incredibly bad day or is temperamental by nature, I can only suggest that he give you a heartfelt apology and a coupon for (at the very least) a free lunch. If you have a bad temper, you have to learn to apologize gracefully.
Thank you for responding to my situation. The owner was the one cooking that day. We were in total shocking stupor at the treatment we received from him. My daughter and I are not people who complain. Unless the food is uneatable, we never complain because we don't want to appear ungrateful. As an educator, I fully understand that some people have things going on in their lives that others do not know; however, the owner was very arrogant and rude, and the waitresses were unprofessional and lacked dinning hospitality. Again, thank you for your suggestion; it was satisfyingly fair.
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