Public Mediation

A.W. vs. T-Mobil North Tarrant Pkwy &1-35 W Store #5339 Fort Worth Tx 76177

A. W. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: $1,625.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2228058
    • Amount Involved: 1,625.00
    • Filed On: Sep 06, 2017
    • Posted On: Sep 17, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
View less
Rate or Review on T-Mobile (Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (6) - View
Claimant says:
"Back on July 24th my whole family switched to T-Moble after being with Verizon for over 20 years. They had a special where they offer unlimited data for your account. They would also pay off your phone and charges. The person that worked with us was Moe. My point was we found out later on was.

Had to be a certain phone, which we were never told up front (we had all but 2 out of seven of the phones.
For you to be reimbursed the sales person had to fill out the form that day. They told me to call 611 or their customer Service. 
When I called their customer service, they said the sales person had to fill out the forns.
When we went back the sales person was no longer there.
It took five visits to get all the phones working within the system
We were told from the the start our bill would be $249.00, we knew that and we added two tablets, so the price would be a bit higher. 
We also spoke to the Retail Associate, he informed us to call 611 or their customer Service.
After we called the customer service and they sent us back to the store to fill out the forms needed. We spoke to Yesenia D. about filling out the forms to be reimbursed for the charge from Verizon. After she informed us that these forms should be filled out the day we transferred to T-Mobil and it was too late now to be reimbursed. 
Now, please understatand I am only looking to be fair. There are My son and daughter purchased a new phone and supplies. I am only looking for what's fair, all's I'm looking for is do what you say you are going to do. In this case pay for the transfer cost and pay off the phone . I have paid over $2,042.40 so far. 

T-Mobile North Tarrant Pkwy &1-35 W Store #5339 Fort Worth Tx 76177"
...
Reply Have a similar problem?
Claimant timeline (2) - Hide
  • 09-06-2017 — T-Mobil Bill
  • 09-06-2017 — Submit form
Additional Communication Between Claimant and T-Mobile (Headquarters) Hide
  • Oct 26, 2017, Claiming party added:

  • Settled and paid

What Claimant Wants Hide
1. Compensation: Time spent trying to get this fix Dec 31, 2017 $1,500.00
2. Pay me for my time: 6 hours @ $26. Dec 31, 2017 $125.00
3. Other – Pay for claim posting cost Dec 31, 2017 $14.99
Cash total : $1,639.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim