Public Mediation

TMOBILE CHARGES 2X

B. C. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: $459.92
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2087173
    • Amount Involved: 459.92
    • Filed On: May 29, 2013
    • Posted On: Jun 09, 2013
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"WAS DOUBLE CHARGED FOR A MONTHLY PAYMENT OF 229.92 X 2 OVER THE WEEKEND CALLED TO TELL THEM THEY SAID THEY SAW ONE PAYMENT AFTER SPEAKING WITH VERY RUDE AND NASTY CUSTOMER SERVICE PEOPLE TALKED TO A SUPERVISOR WAS TOLD THEY NEEDED TO RESEARCH THE PAYMENT THAT WAS SUNDAY HE WOULD CALL MONDAY THEY WERE CLOSED.......SO I CALLED TUESDAY TALKED TO ANOTHER SUPERVISOR WITH NO RESOLUTION I WENT TO BANK GOT STATEMENT WITH PROOF FAXED TO THEM AND THEY ARE STILL FIGHTING AND SAYING THEY NEED TO RESEARCH THIS I TOLD THEM I AM WITHOUT THE 229.92 AND THEY HAVE NO COMPASSION AND SAID THEY WOULD TEXT OR CALL TOMORROW WITH THE RESOLUTION IF I WAS CHARGED I HAVE PROOF IN HAND THAT THEY DID IT I FAXED IT AND THEY ARE STILL ARGUING LIKE I AM LYING PLEASE HELP"
...
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Additional Communication Between Claimant and T-Mobile (Headquarters) Hide
  • Jul 15, 2013, () added:



  • July 15, 2013

    FILED ELECTRONICALLY

    PeopleClaim
    P.O. Box 2531
    Boone, NC 28607

    Re: Brain Countryman
    Your Case No. 2087173-227140

    To Whom It May Concern:

    T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your letter dated June 9, 2013, regarding the above-referenced account.

    Due to customer confidentiality, T-Mobile is limited in the information that we make available to third-parties. As such, we will reach out to the party that contacted your office directly and work with them to resolve this matter.

    Thank you for bringing this matter to our attention by forwarding it to our office.


    Very truly yours,

    T-MOBILE USA, INC.


    Manuel Aguilar
    Executive Customer Relations

  • Jul 18, 2013, () added:



  • July 18, 2013

    FILED ELECTRONICALLY

    PeopleClaim
    P.O. Box 2531
    Boone, NC 28607

    Re: Brain Countryman
    Your Case No. 2087173-227140

    To Whom It May Concern:

    T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your letter dated July 15, 2013, regarding the above-referenced account.

    Due to customer confidentiality, T-Mobile is limited in the information that we make available to third-parties. As such, we will reach out to the party that contacted your office directly and work with them to resolve this matter.

    Thank you for bringing this matter to our attention by forwarding it to our office.


    Very truly yours,

    T-MOBILE USA, INC.


    Manuel Aguilar
    Executive Customer Relations

What Claimant Wants Hide
1. Refund: 229.92 OVER CHARGE Jun 07, 2013 $229.92
2. Credit: PAY NEXT BILL Jun 13, 2013 $230.00
3. Other – Copy claim to regulators Jun 07, 2013 $14.99
4. Other – Pay for claim posting cost Jun 07, 2013 $7.99
Cash total : $482.90
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
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