Public Mediation

My Claim vs. Comcast

P. C. vs. Comcast - Comcast Xfinity
1701 Kennedy Boulevard, Philadelphia, Pennsylvania, 19103-2899, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1873335
    • Amount Involved: N/A
    • Filed On: Dec 01, 2015
    • Posted On: Dec 12, 2015
    • Complaint(s):
      • Customer service runarounds
      • "I just feel ripped off."
View less
Rate or Review on Comcast - Com...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I have two comcast Accounts: One at 5432 31st Street NW Washington DC and One in Ocean City Maryland. OC Account # is 09532 638283-02-2 and DC Account # is 09529 271533-01-3 The problem we are having is getting Comcast to post the payments to the OC account. They post everything to DC account and then tell me that I am past due on the OC account. and they cut the TV off in OC because they say we have not paid the account. My husband and I have talked with Comcast customer service about 10 times and they still have not corrected the account although they take the information and say they will correct the account but does not happen. As a matter a fact we spoke with a manager and was told that we have not paid the account and will not listen to reason. I am tired of paying out money to comcast and not getting corrected to right account Need help in resolving this issue Also, I have asked for billing statements to be sent to me and two months have passed and I an still waiting for statements from comcast. I want this resolved immediately and an apology from comcast ."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Comcast - Comcast Xfinity Hide
  • Jan 19, 2016, Claiming party added:

  • The service on my TV in OC Maryland was terminated on Jan 14, 2015 when I arrived at our condo in OC Maryland. Called Comcast to ask why and again told that I had not paid a bill for $113.00. I have paid all bills received from OC and the payment still is getting credited to DC account and not OC account. And, I still do not get statements from OC Account. I went to talk to OC comcast office on Jan 14 to ask why my TV was turned off and was told they were sales only and could not help me. I called Comcast again and maybe after half hour service was restored. I only go out to the OC condo maybe every three or four months and I am not certain that the service is working as I am not there too check. Feel that I am paying for service that I am not receiving . I cannot seem to get the issue with comcast resolved and feel that now that I am bring there actions to public view they are now just toying me with me and will never resolve this issue

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I want a written apology from comcast Dec 16, 2015 N/A
2. Change of policy: Train Customer service reps on servicing clients Dec 16, 2015 N/A
Cash
1. Other – Pay for claim posting cost Dec 16, 2015 $7.99
2. Other – Physical delivery charges Dec 16, 2015 $8.99
Cash total : $16.98
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Comcast - Comcast Xfinity. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim