Public Mediation

West Shore Shower And Bath Dispute

T. L. vs. West Shore Inc. - Window, Door, Shower And Bath
5024 Simpson Ferry Road, Mechanicsburg, Pennsylvania, 17050-3625, United States
Amount Involved: $1,200.00
    • Claimant Seeks: View.
    • Claim #: 7591845
    • Amount Involved: 1,200.00
    • Filed On: Oct 28, 2014
    • Posted On: Nov 08, 2014
    • Complaint(s):
      • Problem with a product
      • Poor Value for Money
View less
Rate or Review on West Shore In...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
"They sold me a bath tub for $2000. And put in writing that it is a bath tub. I told them this does not look like a bath tub, it looks like a liner. I was told verbally and in writing that this was most definitely a bath tub. Upon pulling out the so called tub, under neath was the manufacture sticker and it clearly states: Bath liner only not to use without tub . This was false selling practices and is against the law, I do believe. Want to return this item for refund not a replacement. West Shore is located in Mechanicsburg PA."
...
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and West Shore Inc. - Window, Door, Shower And Bath Hide
  • Oct 30, 2014, () added:

  • attached are the two pictures that was emailed to me by Tina Love. Neither of these read, “this is only a liner and not to be used without a tub”.

  • Oct 30, 2014, () added:

  • attached are the two pictures that was emailed to me by Tina Love. Neither of these read, “this is only a liner and not to be used without a tub”.Write your message here

What Claimant Wants Hide
1. Refund: 2000.00 Nov 21, 2014 $1,200.00
2. Other – Copy claim to regulators Nov 21, 2014 $14.99
3. Other – Pay for claim posting cost Nov 21, 2014 $7.99
4. Other – Physical delivery charges Nov 21, 2014 $2.99
Cash total : $1,225.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Hello Ms. Love,
    In response to your complaint, I want to apologize for any miscommunication or misunderstanding of our product/literature. We are a great company with a great reputation and would never sell you a product that we don’t sale. Please know that we do not sale tub liners, we only sale full replacement systems, where we remove your old tub or shower and replace it with the new product.
    This contract is in your name and after you contracted with West Shore Window & Door, weeks later your friend was upset because he’s in the remodeling business and he said that he could have done this job for you at a cheaper rate. He became very angry and disrespectful over the phone. I told him that I would need authorization from you, to speak with him about the contract. Once you authorized me to speak with him, I informed him that the product is here in the office and that we received special permission to reduce the price of the product if he wished to install it on his own. I told him by doing that, it would void the service warranty, but not the product warranty.
    A date was scheduled for the two of you to come into the office to pay for and see the product. You then decided that you wanted to complete the install on your own. While in the office, your friend became very angry because we would not let you out of the contract. He was very aggressive and vulgar, stating that he had never seen a tub like this before. I asked him if he wanted instructions on how to install the unit. He said, he can figure it out. Due to lack of time and space in your truck, you asked if we would deliver it to your home for you. We scheduled a time and day and did so, free of charge. At that point, the Production Manager and I helped unload and carry the unit into your basement. Your friend was more pleasant this time, so I decided to ask again, if he wishes to have instructions on how to install the tub since he has never done a tub like ours before.
    Fast forward to 10/29/14 when I received your BBB complaint, the first thing I noticed is that your statement reads that noticed a sticker that reads “this is only a liner and not to be used without a tub”. I called you immediately and asked for a picture showing such a sticker or a time and date that I could come out to see such a sticker because I know that there is no such thing. The picture you sent later that day via email was a picture of the company’s name, which is Liners Direct. I replied to your email asking you to send the picture that shows the above statement and if there is no such sticker, I’m going to need you to contact the BBB to let them know that you made a mistake. I never heard back from you on 10/29/14. Therefore, on 10/30/14 I called you and mentioned to you that I never received the picture and you stated that you will have to call the BBB and tell them. I replied by asking you tell them what and you hung up on me. I tried calling back, but there was no answer, so I left a message asking you to please call me back and also to call the People Claim online dispute company that we received a letter from. I also stated that this is false accusation and defamation and you need to correct this ASAP, before we have to obtain legal consultation about the matter.

    Thank you,
    Orlando C, CSM.
    717-340-5636"

This claim will remain posted until resolved.

  • -1
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Chris Murray — Online mediator
    • On: 07-16-2016
    View more
  • In the first place I am Tina's husband. We had no intentions of using your product as we were told by you and the owner of west shore bath that if I did not come up with another thousand dollars you would sue me for breaking the bad contract that my wife made with you. As far as the bath tub we were forced to pay 2000.00 for. It is still in my possession at my warehouse and I Invite anyone who would be taken in by this company to come and look at what type of inferior product they are about to purchase. We reported them to the Better Business Bureau and they responded by threatening us with law suites. West Shore is A rip off and they did such to my wife. Liners Direct is the company who supplied the product. Maybe the proof is in the name? Liners Direct.      
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim