Public Mediation

Verizon Wireless Dispute/Non-dislosure, bad business practices.

B. F. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $3,610.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 5 non-monetary items.
    • Claim #: 4596210
    • Amount Involved: 3,610.00
    • Filed On: Mar 04, 2014
    • Posted On: Mar 15, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
View less
Rate or Review on Verizon - Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (8) - View
Claimant says:
"THE REPRESENTATIVES at the Verizon Store in Sylva were negligent in customer service in the areas of: disclosure, honesty, sales and coverage.
We left ATT (after I had been with them since 1997) and paid an early termination fee, having been told that "Verizon has the BEST COVERAGE in North Carolina." At Verizon, the first representative of that company was AUSTIN. Austin, the Verizon representative, told us flat out that our "fee" was "only 80$ per month" having neglected to mention, although asked about other fees, the "40$basic fee" which totaled $120 per month plus taxes. We implored upon him our desire and need to save money on our cell plans, as we would not be using them as we had in Flrida. Additionally, we were told, upon asking, what the difference was between prepaid and contract and TWO representatives stated prepaid coverages were "at the bottom of the totem pole for tower coverage, so you won't get as good as service." Then, at the advice of the 2nd representative, he changed our plan to 700 minute shared plan WITHOUT informing us, nor did Austin, that our "home phone for just 20$ a month" SHARED the 700 minutes.
Our current bill this month is $360 & change. I specifically asked: does the house phone share the minutes? Are you able to cut off usage if overages occur (told yes), is the coverage good with prepaid? What is the BEST way to save money? Also, that we were paying an ETF with ATT. I asked Austin at LEAST 30 questions covering everything from Data, Minutes, Coverage, Fees, Taxes, Cell phones, Towers and more.
I think Verizon should be ashamed for making claims that are false, for not giving FULL disclosure (and please be assured, leaving Cingular/Belle South/ATT was a difficult move - I asked EVERY question possible, with my husband on the phone with me.) So, add the $235 ETFee, the overage charges/bill of $360 and I've already met almost a year's worth of prepaid plans. How can a company feel good about itself when I had to call them after the FIRST bill showing the $40, when no one said one word about it? We had just moved to NC and these people "represent Sylva." (see the web article on how great they tout their reputation for "knowing Western North Carolina."
Sincerely,

ALLI & BRAD FLECKE"
...
Reply Have a similar problem?
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: On their web page, make it CLEAR what the charges are. The regular layperson will sign up without truly knowing all the charges. Verizon grossly misrepresents itself. Mar 19, 2014 N/A
2. Replace: I need home service. Since I won't be using VERIZON, it will cost time and $. Mar 19, 2014 N/A
3. Apology: I WOULD like a written apology from both the store and Corporate/FULL refund of the last three months plus reimbursement for the early fee paid to ATT. Mar 19, 2014 N/A
4. Corporate should inform this store about fair practices, fair disclosure, what constitutes ethics and morality. Mar 19, 2014 N/A
5. WHY they allow sales reps to be unethical. Mar 19, 2014 N/A
Cash
1. Compensation: Early termination fee paid to ATT & last three months of payments reimbursed. Mar 19, 2014 $685.00
2. Compensation: Cost of new phones from Verizon. Mar 19, 2014 $165.00
3. Damages: Emotional distress, stress = hair loss (not kidding). Mar 19, 2014 $1,500.00
4. Recovery of Losses: Early Term fee/cost to start again with ATT. Mar 19, 2014 $450.00
5. Credit: Current Bill Mar 19, 2014 $360.00
6. Pay me for my time: Travel, switching service.Writing to them. Mar 19, 2014 $450.00
7. Monetary items with amounts to be determined: New Contract with ATT/Emotional and physical damages. New phones. Mar 19, 2014 TBD*
8. Other – Copy claim to regulators Mar 19, 2014 $14.99
9. Other – Pay for claim posting cost Mar 19, 2014 $7.99
10. Other – Physical delivery charges Mar 19, 2014 $5.98
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer to resolve this complaint.
Cash total : $3,638.96*
Non-cash: 5 items
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim