Public Mediation

My Claim vs. VERIZON Dispute

C. W. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: Other terms
View less
Rate or Review on Verizon - Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Verizon has continued to bill me for an incomplete service hookup at a business location in Glen Arm, MD.

The entry point for this issue is a call placed by me to arrange for service. The call was during the day at approximately 11AM EST. The call was routed to an individual who sounded to be of East Asian or East Indian origin. The sound quality was plagued by scratchiness and static. I asked that the Verizon representative call me back. The scratchiness and static on the line continued. Previous phone calls from my line had no issues with call quality. After many attempts to properly spell out a variety of items of information. The name of my firm was still misunderstood by the representative. The name was entered incorrectly and thus incorrectly listed.

FIOS service was deemed unavailable at the business location. DSL was also unavailable at the business location and agreement was made to be put on a wait list for DSL out of the FORK, MD exchange. Two POTS service lines were to be connected. The representative stated that an appointment would be scheduled to arrange hookup of the two POTS lines.

No appointment contact was ever made.

The rented office suites the business was two occupy were fully wired for multiple extensions with a total of (7) wired wall jacks from a previous business.

Approximately, one week after the initial hook up order. All phone jacks in the offices were removed and the wiring was left in a less than workman like manner. This was during the first weeks of the first month of my occupancy of the office suite.

The landlord claims that he did not provide access to the empty offices. No business card or other paper work was left by any Verizon employee. The landlord stated that he did not provide access to the wiring closet to Verizon personnel.

Verizon began billing for the connection and sending mail to the inappropriately spelled company name that the East Indian/Asian telephone representative had taken down. This billing material was sent to my home address, looked like advertising and was thus tossed into the shredder.

I inquired with Verizon about the state of the FIOS service that was to be installed at another location - that had been placed with the same order. Evidently the contractors that FIOS had called in for that installation, did not desire to perform the additional work required for that installation. After several visits from Verizon and Miss Utility, with no installation progress and no evidence of service at the new office location - Verizon and I agreed to cancel the order for installation.

For phone service and internet the business relied upon Verizon Wireless 4G LTE. Verizon Wireless was able to provide high quality interaction, service and documentation --- though at a substantially higher cost.

However, I was still being personally billed for service to (qty 2) unterminated POTS lines in the office suite which I could not use.

The billing statements were arriving in the form of FIOS advertising and propaganda materials to my home and continued to arrive with the mangled company name. As the materials looked too flashy to be bills and as there was seemingly no service and an emailed order cancellation notice, these bills continued to be filed in the shredder unopened.

My cost for the fiasco is substantial."
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer.
1. Other – Pay for claim posting cost Dec 11, 2013 $7.99
2. Other – Physical delivery charges Dec 11, 2013 $9.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim