Public Mediation

VALUE TRADED ( MEXICO ) Dispute

P. B. vs. Value Trader Timeshare Mexico - Valuetraded.Com
Calle 10 esq Calle 12, Edificio Jira Caribe Plaza, Playa Del Carmen, 77710, Mexico
Amount Involved: $17,793.00
    • Claimant Seeks: View.
    • Claim #: 4725476
    • Amount Involved: 17,793.00
    • Filed On: Aug 20, 2014
    • Posted On: Aug 31, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (6) - View
"ON MARCH 18, 2013, I TRADED A CONDO IN FLA. FOR A CONDO AT VILLA DEL PARMAR IN CANCUN., ON MAR.19, I REQUESTED TO CANCEL, BUT WAS TOLD IT
WAS NOT POSSIBLE BECAUSE I ALREADY SIGNED AND THE CONTRACT WAS BINDING. WITHIN ONE WEEK I PROVIDED THEM WITH THE DEED TO THE FLORIDA
CONDO, PAID THE REGISTERATION FEE BY CREDIT CARD. SEND A NOTORIZED, SIGNED
AND WITNESSED POWER-OF-ATTORNEY. TO DATE THE DEED WAS NOT TRANSFERRED OR RECORDED WITH ORANGE COUNTY, FLA. NOW VALUETRADED
IS ASKING FOR THE FOURTH TIME THE SAME INFO, ALSO ANOTHER $1500.00
REINSTATEMENT FEE. I PAID THE MAINTANENCE FEE TO THE FLORIDA CONDO (SHERIDAN VISTANA SPRINGS,ORLANDO), WHICH I WAS PROMISED WOULD NOT
BE MY RESPONSIBILITY. TRYING TO DEAL WITH VALUETRADED IS IMPOSSIBLE THEY DO NOT ANSWER THEIR PHONES AND THE STAFF IS QUITE RUDE.
THEY REFUSE TO ANSWER MY QUESTIONS CONCERNING THE NEED FOR DUPLICATE INFORMATION PACKETS AND DEEDS ETC. THEY ARE
REQUESTING THE 4th. SAME PACKET. I REFUSE TO PAY THE
REINSTATEMENT CHARGES BECAUSE IT WAS NOT GENERATED BY ME, BUT BY THEIR OWN NEGLENCE. EVERY ENCOUNTER I'VE HAD WITH VALUE-TRADED HAS BEEN MOST UNSATISFACTORY AND I HAVE BEEN "ROYALLY RIPPED OFF" I
SHOULD BE REIMBURSED THE FULL MONEY I HAVE SPENT ON THIS ENDEAVOR.
PATRICIA BARDER"
...
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Additional Communication Between Claimant and Value Trader Timeshare Mexico - Valuetraded.Com Hide
  • Aug 27, 2014, () added:

  • Ms. Barder has filed a claim against our company without acknowleding any of the details in the contract that she signed.
    We began Ms. Barder's transfer after speaking with her for the first time on March 28, 2013. After we received the requested documents and one-time payment of $695.00 (TOTAL amount paid to our company), we processed the necessary documents and the deed in the name of the new owner.
    The new deed was sent to Ms. Barder on September 10, 2013 to be signed and notarized and then returned to us scanned via email. Ms. Barder replied the following day stating that her obligations had been completed and the property was already transferred and she would not be replying to any more of our requests.
    We replied to her email the same day and confirmed that we would close her file with us AS PER HER WRITTEN REQUEST.
    Ms. Barder contacted us again over 7 months later, complaining that her property had not been transferred. We informed her (in writing), that her file had been closed because she informed us that she would not be cooperating any further in the transfer process. The new deed had already been sent to her in September of 2013, but due to her refusal to sign and notarize the new deed, it could not be recorded, meaning that the transfer could not be finalized.
    Ms. Barder had agreed in her contract to cooperate with the documents that were requested to perform the transfer within 30 days of any requests for documentation, and she explicitly told us in writing that she had no intention of cooperating with the final documents needed to complete the transfer. Despite defaulting on her agreement with us, we contacted the closing company to see what the requirements would be to reactivate her file over a year after we began contacting Ms. Barder, and were informed that there was an additional cost of $1,584.00. This information was passed on to Ms. Barder, at which point we explained that she was under no committment to reactivate her file, but if she chose to do so, she would be responsible for the penalties involved. We were not charging these fees, and she could chose to pay them directly to the closing company.
    We have sent multiple emails to Ms. Barder, even offering to absorb part of the penalties that are being charged due to her previously refusing to send the necessary documentation, however she has chosen not to cooperate. We are more than happy to complete the transfer as soon as we have Ms. Barder's cooperation.

What Claimant Wants Hide
1. Recovery of Losses: $695.00 Sep 04, 2014 $695.00
2. Refund: $12,500.00 Sep 04, 2014 $12,500.00
3. Refund: $4598.00 Sep 04, 2014 $4,598.00
4. Other – Copy claim to regulators Sep 04, 2014 $14.99
5. Other – Pay for claim posting cost Sep 04, 2014 $7.99
6. Other – Physical delivery charges Sep 04, 2014 $2.99
Cash total : $17,818.97
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Ms. Barder has filed a claim against our company without acknowleding any of the details in the contract that she signed.
    We began Ms. Barder's transfer after speaking with her for the first time on March 28, 2013. After we received the requested documents and one-time payment of $695.00 (TOTAL amount paid to our company), we processed the necessary documents and the deed in the name of the new owner.
    The new deed was sent to Ms. Barder on September 10, 2013 to be signed and notarized and then returned to us scanned via email. Ms. Barder replied the following day stating that her obligations had been completed and the property was already transferred and she would not be replying to any more of our requests.
    We replied to her email the same day and confirmed that we would close her file with us AS PER HER WRITTEN REQUEST.
    Ms. Barder contacted us again over 7 months later, complaining that her property had not been transferred. We informed her (in writing), that her file had been closed because she informed us that she would not be cooperating any further in the transfer process. The new deed had already been sent to her in September of 2013, but due to her refusal to sign and notarize the new deed, it could not be recorded, meaning that the transfer could not be finalized.
    Ms. Barder had agreed in her contract to cooperate with the documents that were requested to perform the transfer within 30 days of any requests for documentation, and she explicitly told us in writing that she had no intention of cooperating with the final documents needed to complete the transfer. Despite defaulting on her agreement with us, we contacted the closing company to see what the requirements would be to reactivate her file over a year after we began contacting Ms. Barder, and were informed that there was an additional cost of $1,584.00. This information was passed on to Ms. Barder, at which point we explained that she was under no committment to reactivate her file, but if she chose to do so, she would be responsible for the penalties involved. We were not charging these fees, and she could chose to pay them directly to the closing company.
    We have sent multiple emails to Ms. Barder, even offering to absorb part of the penalties that are being charged due to her previously refusing to send the necessary documentation, however she has chosen not to cooperate. We are more than happy to complete the transfer as soon as we have Ms. Barder's cooperation."

This claim will remain posted until resolved.

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  • Contributed Solution: by Claimant On 09-02-2015
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