Public Mediation

Poor business practice

M. C. vs. United Security Alarm, Inc.
Marrero, Louisiana, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: United Security Alarm, Inc.
    • Claimant Seeks: View.
    • Claim #: 1381767
    • Amount Involved: N/A
    • Filed On: Jun 27, 2011
    • Posted On: Jul 17, 2011
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I feel this is an example of "bait and switch" sales tactic"
...
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Offer History
Jul 18, 2011
United Security Alarm, INC.'s counter offer to Claimant
Jul 12, 2011
United Security Alarm, INC.'s counter offer to Claimant
Jul 11, 2011
United Security Alarm, INC.'s counter offer to Claimant
Jun 27, 2011
Claimant's Terms of Settlement to United Security Alarm, INC.
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  • Comment: by PeopleClaim Admin PeopleClaim Admin — Online mediator
    • On: 08-04-2011
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  • Mr. Cumbie contacted United Security Alarm wanting his previously installed system connected for monitoring. On a return telephone call, Mr. Cumbie was told by Jody Waltz that monitoring of a previously installed system could be done but that it depended on the manufacturer of the system and accessibility to programming. Mr. Cumbie was told on the phone call that if the system could be programmed and not locked out by the previous installation company, there would be a $70 service charge to program the system. Furthermore, he was told that if the technician was unable to program the system, then he would not be assessed the $70 fee. Mr. Cumbie agreed and an appointment was set. Jody Waltz arrived first to the appointment to get the monitoring agreement signed so that the system could be put online for monitoring. Mr. Cumbie wanted to wait until the technician arrived to see if the system could be programmed. Upon the technician arriving, he found that the system's main power was not wired so he ran a power wire to the control panel. Then, he proceeded to power up the system and determine if programming was accessible. On power up, technician notified Jody Waltz that system's programming was accessible. Jody Waltz conveyed this information to Mr. Cumbie who proceeded with providing the necessary information for the monitoring agreement and signing off on the terms of the contract. The technician proceeded with wiring the wireless receiver (which had no wire ran), repairing a shorted bell circuit, replacing the system battery and two wireless transmitter Lithium ion batteries, and replacing the motion detector batteries with four AA which were provided by Mr. Cumbie. Mr. Cumbie had to leave before the technician could complete programming report codes and testing the system communications. The technician was at Mr. Cumbie's house for 2 hours and 45 minutes getting the system operational and Mr. Cumbie signed off on his work order slip. Jody Waltz called Mr. Cumbie the following day to schedule a return call to finish getting his system online and was told by Mr. Cumbie that he had changed his mind and did not want the system monitored. An invoice was sent for $75 mistakenly rather than $70 which was the amount told to Mr. Cumbie by Jody Waltz. United Security Alarm invested 2 hours and 45 minutes of a service technician's time and equipment cost (system battery at $39, Lithium ion batteries at $7 each, and wire cost) in order to gain Mr. Cumbie as a monitored customer. The only fee we are requesting be paid is the $70 service charge, a nominal fee to minimize our losses on equipment and service technician pay rate. In no way where there attempts to deceive or defraud Mr. Cumbie, nor was there a "bait and switch" tactic employed as Mr. Cumbie was informed of the $70 service charge and informed that the system could be programmed prior to the technician starting to program the system. United Security Alarm retains copies of both the work order and monitoring agreement that was signed to initiate this relationship.
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