Public Mediation

Canceled flight due lawful compensation

C. P. vs. United Airlines, Inc.
PO Box 06649, Chicago, Illinois, 60606-0649, United States
Amount Involved: $826.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8306146
    • Amount Involved: 826.00
    • Filed On: Oct 18, 2011
    • Posted On: Nov 02, 2011
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I had a flight on July 19 that was supposed to depart from Paris (CDG) around12:30 pm with the ultimate destination of San Francisco (SFO), with a stop scheduled for Washington DC (IAD). In Paris the flight was delayed for several hours and then finally canceled due to mechanical issues. We were put on another flight leaving the next day at 10:25 am. Because of this cancellation and the resulting almost 24 hour delay in arriving to my final destination, I am aware that I am entitled to 600€ in compensation, per my rights as a United customer departing the European Union.
When writing United regarding compensation procedures, they said that Flight 915 was delayed due to a mechanical issue, and "As this was notsomething that could be anticipated or prevented, it is considered anextraordinary circumstance and therefore, excluded." EU Regulation 261/2004, which they cited, is not to be interpreted to include mechanical failings as extraordinary circumstances based on past lawsuits and statements. They want to unlawfully deny me the 600€ compensation. I have not heard back from their legal department yet, and Customer Care said they would follow up but have not, 1.5 months later."
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What Claimant Wants Hide
1. Compensation: 600€ lawful compensation Oct 31, 2011 $826.00
Cash total : $826.00
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Respondent's Counteroffer

There has been no response to this claim from United Airlines, Inc.. This claim will remain posted until resolved
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