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Abused senior vs. United Airlines, Inc.

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Want $ for being compressed by obese passenger

G. J. vs. United Airlines, Inc.
PO Box 06649, Chicago, Illinois, 60606-0649, United States
Amount Involved: Other terms
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 6341250
    • Amount Involved: N/A
    • Filed On: Jun 04, 2019
    • Posted On: Jun 15, 2019
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Claimant says:
"What rights do air passengers have if sitting next to a grossly overweight passenger? And they get
injured from the strain of occupying only 2/3 of the seat and having constant pressure on them?
*** is my United frequent flyer number.
This is what I was forced to ask the Supervisor on a United Flight 5.31.19 to LAX from MLI. I was
assigned 43E and a lady who would guess was well over 400 lbs, probably 450 lbs, was in the window
seat and I was in the middle. Her upper torso extended into my shoulder, mid back and forced my hips
to be on an angle.
I have right gluteal bursitis of the hip and a sore right mid back and front shoulder tendonitis. I cant
sleep on my right side, and here I was stuck only with 2/3 of my seat and being miserable.
So I discreetly called over and had a pow-wow with the head of the Attendants. It was a full flight, but
she found a seat for me for the last hour between two normally-sized passengers.
I am upset that I pay good money to United and they cant figure out in advance and screen for keeping a
210 lb guy away from a 400+ lb obese lady? What rights do we have? Why do they abuse the right of a
senior to enjoy his flight? They didn’t screen, nor did they volunteer a seat. We are supposed to take
this, ahem, sitting down?
I never talked to the lady about her weight, but I was on an angle avoiding her involuntarily intrusion,
which triggered some claustrophobia and rising anxiety. I think if I pay for a seat, I should have a seat, or
get a better seat assigned to me. I want my money back, not some tiny credit on an airline that
obviously does not have an adequate policy to avert this problem in the future. United Airlines has a
problem, and they should address it, and not make passengers suffer.
I acknowledged to the Flight Attendants that it was a delicate situation and never lost my anger with
them. This is a management issue: if the in-airport personnel determine that there is a risk of
overcrowding from a “special size” person, then they should have an option play to reassign seats, or
I would like to request another free ticket, and/or frequent flyer points sufficient for a full RT international
Business Class ticket to India. In addition, I will have to get numerous massages to adjust the pain from
being cramped. I would like the ability to submit for reimbursement 3 massages from a certified licensed
Massage Therapist.
I am submitting this as a Claim to and possibly their jury of 500 lawyers could suggest
the appropriate remedy. I will go with their group decision if I sign up for that service."
Reply Have a similar problem?
  • 05-31-2019 — air travel to LAX to MLI
What Claimant Wants Hide
What By When How Much
1. Upgrade: full rt business class voucher to asia good for 18 months Jul 01, 2019 N/A
2. Change of policy: I wanted posted information on your site for others to learn about complaining about this issue Jul 01, 2019 N/A
1. Other – Copy claim to regulators Jul 01, 2019 $14.99
2. Other – Pay for claim posting cost Jul 01, 2019 $14.99
3. Other – Physical delivery charges Jul 01, 2019 $4.99
Cash total : $34.97
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from United Airlines, Inc.. This claim will remain posted until resolved
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  • 1
  • Contributed Solution: by Julia J On 07-11-2019
    American just refunded the cost of at least two full flights for a woman asked to cover up with a blanket, United should do the same for this passenger.
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Brian Edderly On 06-25-2019
    United's flight attendants ignored United's own policy about obese passengers and threw the other passenger under the bus. Injured passenger deserves compensation. More...
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Is this a fair resolution?
  • 1
  • Contributed Solution: by George Maxwell On 06-24-2019
    A United passenger who rents a seat should get that seat - not half of it. More...
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Sophie Blythe On 06-23-2019
    United, American, Delta, Southwest, etc. need to update their compliance with the Americans with Disabilities Act (ADA) and the Air Carrier Access Act (ACAA) to address problems with obesity and wheelchair access More...
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