Public Mediation

Ultimate Hair Salon-Dispute-#9517012

A. W. vs. Ultimate Hair Salon
Largo, Florida, United States
Amount Involved: $100.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Ultimate Hair Salon
    • Claimant Seeks: View.
    • Claim #: 9517012
    • Amount Involved: 100.00
    • Filed On: Jun 10, 2011
    • Posted On: Jul 07, 2011
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I took a chance at a new hair salon and I spent about two hours there coloring my hair into a dark color from the light color that it was. I got home started blow drying and straightening my hair and realized there were spots on the right side of my head and all underneath my head that she had missed when she claimed she "so carefully" colored my hair. I have never had this problem at a Salon, where they miss multiple spots. So I called her and got to speak with her finally the next morning. She said she could try to squeeze me in to fix it but she's very busy, so I'll have to take what she's got. And I told her "Well if I'm coming in to fix my hair that's a 20 minute drive for me, it will take another hour and it's a big inconvience when you are the one that messed it up." All she could say was "Well this never happens to me and ALL I can do is give you 20$ (the tip I left her) back or fix it." No sympathy for the fact that she was the one who messed up or her lovely insinuative of being completely rude. I should get a refund. Come on? If this NEVER happens... then whats 80$ to you? Not to mention I would think if you are providing a service such as hair, and the customers not happy, YOU are always the one at fault."
...
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Exhibits View
What Claimant Wants Hide
1. Refund: Hair Color Jun 25, 2011 $100.00
Cash total : $100.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "Ashley Wright had her hair colored on June 9, 2011 at our salon as a first time client. She was the last client of the day and we closed after she left. On the morning of June 10, 2011 the Stylist shared with the owner that Ashley had very long, thick, bleached blond hair and it was a huge job because she had so much hair. Ashley had suggested several different options for coloring her hair, which the Stylist had to advise her against, because of the severity of the color change. Ashley finally decided to have the Stylist take her hair color from bleached blond to very dark brown (4n) all over. For that reason the Stylist required three times the normal amount of color and an additional hour for processing. Ashley elected to leave the salon without drying her hair and seemed to be happy with her hair, tipping the Stylist $20.00. The Stylist even reduced the charge to $80.00 for the service, as she did not feel Ashley was aware of the magnitude of the job or the actual cost and did not know if a young girl could afford it.

    When the owner retrieved telephone messages mid-morning on June 10, 2011 there was a message from Ashley saying that there were a few places that the color was a little lighter and she would like to get them fixed. The owner immediately returned Ashley call and reached her voice mail. The owner left a message apologizing for the inconvenience and asking Ashley to please call as soon as she could so an appointment could be made to correct any problem. Ashley called back several hours later and she spoke with the Stylist. The Stylist apologized and explained that the problem could have been a result of the color not getting through the thickness of her hair and the bleaching that had been done prior to Ashley coming into the Salon. The few areas that Ashley was troubled by may have required a little longer processing time. This would not have been known until the hair was dry and since Ashley had elected to leave with her hair wet there was no way to know. The Stylist told Ashley she would be happy to look at her hair and resolve any issues. Ashley relayed that it was 20 minutes out of her way and she should be given a discount. The Stylist told Ashley she could either come in and she would resolve the issue or Stylist would give her $20 dollars back. The Stylist was fully booked for the next several days, but offered 5:00pm that evening or to come in early, 8:00 am, the following day, June 11, 2011 to correct the problem to Ashley’s satisfaction. Ashley agreed and accepted the 8:00 am appointment. The Stylist was at the Salon at 7:45 a.m. on June 11, 2011 to take care of Ashley. Ashley did not show up for her appointment, nor did she call to cancel. Obviously, since Ashley filed this claim on June 10th, the same day she set up the appointment, she really never intended to come in.

    The Salon has not heard from Ashley since her call to set the appointment on June 10, 2011. After seeing the claim by Ashley, we agree that our earlier assessment based on Ashley’s description was correct and it would require a little longer processing to that section of hair. At no time was Ashley treated with anything but respect and concern. What should have been a simple solution has become an unfortunate situation. Even though the Salon has invested hours of Stylist’s time and incurred three times the normal product costs, If Ashley is willing to show up for her appointment this time, the Stylist would still be happy to touch up the area that did not absorb the color. The Salon has been in business since 1981 because of the excellent quality and customer service we have given to all our clients through the years.
    "

This claim will remain posted until resolved.

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