Public Mediation

Travel Services Dispute #7114535

P. B. vs. Travel Services
po box 756, No. Aurora, Illinois, 60542, United States
Amount Involved: $392.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7114535
    • Amount Involved: 392.00
    • Filed On: Oct 09, 2013
    • Posted On: Oct 20, 2013
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"On 06/20/12 paid David (877-551-3686 x 508 $198 for two people $99 per person for taxes for a 3 night 4 day Caribbean Cruise departing from LA to Ensenada. My authorization/confirmation code was confirmed with Holly. I had to reschedule date for August 2, 2013, then on May 21, 2013 my departure date was rescheduled to Oct. 4, 2013 with Erika. Their letter states a travel specialist will contact you 60-45 days of departure to finalize trip. On 9/5/13 at 11:06am CST, I had a missed call from Travel Services and know one left a voice message. I called on 9/17/13 and spoke with Chris who was extremely rude and refused to allow me to speak with a supervisor, and told me that I was being rude and that he will hang up the phone. He said that I can only speak with him. I told him that no voice message was left on my cellphone and he said that he put it in his notes that he left a voice message telling me that the dates that I have selected back on 5/21/13 are no longer available. I asked him wouldn't your business call again to reschedule the departure dates, and he states "no". Chris says that I must pay port fees of $128.24 per person, and $99.00 surcharge per person. I now see that this promotion is a "Rip OfF" to wear people down to pay more money. Chris says that the only dates that are now open are in February 2014, and that in order for me to lock in the dates I now need to pay the port and surcharge fees and along with the $$196.00 that I have previously paid David on 6/20/12, I would have paid tem $550.50 for two people. Their Cruise Request Form states on line six that "Airlines tickets, airport transfers, gratuities, miscellaneous expenses, booking and port fees are not included. This offer is for the cruise only, airfare not included." My pin # is P-184627, and after being muscled by Chris, and spoken to so rudely, I would like a refund of the $196.00 that I paid for taxes and fees with David on 06/20/13, because I get it. Travel Services wheel you in, confirm dates then when you call regarding not hearing from a Travel Specialist, they then tell you that the dates you had chosen months ago and confirmed are no longer available. Then when you are perturbed, that's when they tell you that your dates became no longer available because you have not paid the $128.00 per person Surcharge, and the $99.99 per person Government Fee, and now the only dates that are available is the week of February 10-13, 2014, but I now need to pay these fees, if I do not they cannot guarantee that the dates will still be open. The client will also have only 18-months to pay up, and if I do not pay these fees by September 19, 2013, I am out of $196.00. By the way that Chris spoke to me today, I believe that it is intended to for me to not want to go on this Cruise and they will just keep the money. Thank you, Patricia"
...
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Additional Communication Between Claimant and Travel Services Hide
  • Oct 16, 2013, Claiming party added:

  • Address has been confirmed as well as website. Please move forward with posting publicly on October 20, 2013.

  • Oct 19, 2013, Claiming party added:

  • Travel Services in North Aurora, IL is deliberately avoiding responding to my second claim. The party stated that I would be refunded on October 4, 2013 so that I would not post my original claim publicly, and that claim would be closed out as resolved before sending a refund. Travel Services has decided not to respond to my second claim and therefore, I am requesting that my claim be made public on October 20, 2013 so that I may share this claim throughout social media.

  • Oct 22, 2013, Claiming party added:

  • On 10/22/13, complaint forward to Facebook, Gmail, and Twitter.

  • Oct 30, 2013, Claiming party added:

  • Please continue to keep claim public, as the terms of this settlement have not been met.

  • Nov 14, 2013, Claiming party added:

  • Request still has not been honored.

  • Nov 27, 2013, Claiming party added:

  • The company has received the second claim and chooses not to settle knowing that their business practices are inappropriate and by not accepting responsibility for the horrible customer service provided. Plenty members of Social Media have been advised.

  • Jan 09, 2014, Claiming party added:

  • The company will try to deceive you when they offer to settle, however it is never their intention, they want to have you remove your public claim. If you have to file a second claim, request twice the amount previously agreed upon due to their unfair and dishonest practices.

What Claimant Wants Hide
1. Refund: Twice the amount I paid for the cruise package since Travel Services never refuned $196 on October 4, 2013 as stated in previous claim1556450-228186 Oct 24, 2013 $392.00
2. Other – Copy claim to regulators Oct 24, 2013 $14.99
3. Other – Pay for claim posting cost Oct 24, 2013 $7.99
4. Other – Physical delivery charges Oct 24, 2013 $2.99
Cash total : $417.97
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Travel Services. This claim will remain posted until resolved
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  • Comment: by LORI DANIEL — Online mediator
    • On: 11-26-2013
    View more
  • I AM HAVING THE SAME PROBLEM, THEY TOOK MY MONEY AND RAN WITH IT
  • Comment: by Ben — Online mediator
    • On: 11-25-2013
    View more
  • had very similar experience with travel services.looking for way to get a refund
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