Public Mediation

The Fairfield Clinic PC

R. W. vs. The Fairfield Clinic Pc
2000C S Main St, Fairfield, Iowa, 52556-3799, United States
Amount Involved: Other terms
View less
Rate or Review on The Fairfield...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I made an appointment to see Dr. Jim Buck (who was well-recommended) for a minor health issue and to establish contact with a local physician.

I arrived at the office at 3:50pm on 7 December 2015 for my 4pm appointment. I remained in the waiting area for an hour before a nurse told me that the Doctor was ready see me. So the actual appointment began at 5pm.

Doctor Buck spent about an hour with me, during which he explained in detail the philosophy of his medical practice. He did ask a few questions of me, but the vast portion of the visit consisted of his delivery. I found the visit not reassuring and not helpful. I did not leave his office feeling better physically, nor did I come away with information that I could use to improve my health. I did not feel encouraged to enlist Dr Buck as my physician, despite the good recommendations I heard.

When the bill for his services arrived, I was shocked at the amount of the charge, $248.00 for a "level 4" office visit. The bill did explain what a level 4 office visit was as opposed to any other level.

Given the circumstances I've written above, I feel that the $248 charge is exorbitant and should be reduced. And I feel strongly that professionals should do their best to adhere to the appointment times their patients register for."
...
Reply Have a similar problem?
Additional Communication Between Claimant and The Fairfield Clinic Pc Hide
  • Feb 28, 2016, Claiming party added:

  • I made an error in my original text: the bill did NOT explain what a level 4 office visit was or why my visit was a level 4 visit.

    My experience with another physician several days later was entirely satisfactory. That doctor was on time, provided practical information I used to improve my health, and her charges were quite reasonable.

What Claimant Wants Hide
Just make me happy!
Claimant invites The Fairfield Clinic Pc to make a fair offer.
1. Other – Physical delivery charges Feb 27, 2016 $2.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from The Fairfield Clinic Pc. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Question: by Matt Muprhy (123 points) — Retired Mediator
    • On: 10-01-2016
    View more
  • Any resolution on this?
  • Question: by Teresa Shipley (220 points) — Online mediator
    • On: 06-17-2016
    View more
  • Client,  what do you feel is reasonable to resolve this claim?
  • 1
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Teresa Shipley On 06-15-2016
    View more
    Dr. Buck's office should explain to the client what the charges are for and invite him back in at no cost to start resolving his health issues or concerns.
If you are a party to this claim, click here.
Is this a fair resolution?
  • Comment: by Teresa Shipley (220 points) — Online mediator
    • On: 06-12-2016
    View more
  • Because it seems to be unfair for level 4 cost code and the client feels he had a tremendous wait time and spent the hour in what he feels was a consult for Dr. Buck's practice without a health resolution,  the office should allow him a credit, a chance to come back to discuss his original issues and have them tended to. He had a recommendation to go to Dr. Buck and should feel good about his decision. I think it's reasonable and right to find a solution that meets both parties expectations. 
  • Question: by Ms Sandra Jovan (268 points) — I Love Helping Mediate Cases In Real Estate, Investments And Divorce
    • On: 05-13-2016
    View more

  • Do you mean "didn't not..." instead of "The bill did explain what a level 4 office visit was as opposed to any other level."  What is a level 4 visit? Is that a standardized reimbursement code or something your MD uses for his own billing?


    Unfortunately this happens all too often.  Its likely just a revenue generator for your doctor to add on charges for the initial visit.  They should have been more upfront with you in my opinion but I can't claim to know all the details.   Personally, I probably wourld't visit this doctor if they don't fix this for you.


    Assuming Sara T is correct with her excellent solution suggestion, I'd agree with her and suggest the Fairfield clinic consider it as a fair resolution.   


    Good luck.  

  • 2
  • Contributed Solution: by Sara T On 03-11-2016
    View more
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Currently helping with this claim
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim