Public Mediation

The Dance Collection-Dispute-#9821982

J. B. vs. The Dance Collection
4004 A South Dupont Highway, Dover, Delaware, 19958, United States
Amount Involved: $88.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: The Dance Collection
    • Claimant Seeks: View.
    • Claim #: 9821982
    • Amount Involved: 88.00
    • Filed On: Feb 18, 2013
    • Posted On: Mar 01, 2013
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"The Dance Collection Charged a purchase on my credit card that was not accepted. Was told by The Dance Collection that my credit card was refunded. Checked my bank statements and the refund was not issued. Called twice and was told to wait for several billing cycles for transaction to show up. Refund transaction was never refunded therefore I showed up at the business with bank statements in hand and they still refused to issue me a refund. Credit Card Theft!"
...
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Additional Communication Between Claimant and The Dance Collection Hide
  • Feb 21, 2013, The Dance Collection (responding party) added:

  • She showed up 5 months later to argue this? She was never told to wait several billing cycles. We do not give cash refunds as receipt clearly states. She was offered store credit which she refused and also her credit card was refunded. We have gone over and beyond for her and she has come into our store twice and told customers as they walk in not to shop at our store...that we steal from them! That is why she is banned. If this continues we will call the police today.

What Claimant Wants Hide
1. Refund Mar 07, 2013 $88.00
Cash total : $88.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "She has been refunded and offered store credit on top of the refund, which she refused. She has caused a scene publicly in our store at least 2 times and we had to escort her out. If she returns to our store we will call the police. She is BANNED from our store."

This claim will remain posted until resolved.

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Offer History
Feb 18, 2013
Claimant's Terms of Settlement to The Dance Collection
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  • Comment: by Janice Perle — Online mediator
    • On: 03-02-2013
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  • Looks like a simple misunderstanding--either this lady missed seeing the refund on her credit card or the store thought they put it through and didn't.

    If the store tells her the exact date and amount they refunded her, and how it would be coded on her card (because sometimes stores put charges and refunds under a different name) she can call her credit card company to check.

    It should be very easy to clear up the misunderstanding. Either the refund is there or it isn't.
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