Public Mediation

lake buena vista T-Mobile store-Dispute-#3429427

D. W. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: $404.00
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3429427
    • Amount Involved: 404.00
    • Filed On: Aug 04, 2012
    • Posted On: Aug 15, 2012
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I took my Samsung Transform Ultra phone to thier store to replace the broken screen because they had a sign posted saying they could do it. The clerk looked at the phone and acknowledged that he could in fact make the repair. He ordered the glass and had me pay him 45.00 down on a total 89.00 bill. the glass came in two days later and i took the phone in to have the glass replaced, the phone was functioning fine at that time as the glass had been broken for literally months. When I returned to pick up my phone about an hour later the clerk bought my phone to me in pieces and told me he had broken the cord that connects the two screens together. He claimed to have ordered the cord and would put it on as soon as it came in and all would be fine. This went on for eight days before I was forced to go buy another phone. I purchased the same model of phone but still could not get back the contacts I had in the phone. I requested repeatedly for the store clerks to provide me with the store owner's information and they refused to do so. Now I'm out 213.00 for buying a new phone as well as eight days of paying my phone bill without having a phone and the gas i had to use to keep running back and forth to their store. This guy is telling me sorry Mr Wilson but we've done all that we are going to do for you at this point and you do whatever you have to do from here on, we are not paying for your new phone."
...
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What Claimant Wants Hide
1. Compensation: The cost of my new phone Aug 19, 2012 $213.00
2. Compensation: the cost of my fuel for running back and forth to his store Aug 19, 2012 $50.00
3. Compensation: the cost of my phone bill for the eight days the store had my phone because he didnt have the parts he needed overnighted, but chose snail mail instead, causing me to be without my phone for longer than was necessary Aug 19, 2012 $21.00
4. Pay me for my time: pay for the time i had to spend running back and forth to his store only to be told that the part hadnt come in or that they hadnt checked the mail. as well as the time it took me to go buy anotherphone and to go back to have my cntacts imported to the new phone. And the time i had to spend on the computer typing this complaint. 4 hours at 30.00 per hour Aug 19, 2012 $120.00
5. Other – Copy claim to regulators Aug 19, 2012 $14.95
6. Other – Pay for claim posting cost Aug 19, 2012 $7.95
Cash total : $426.90
  • 0
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Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
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