Public Mediation

My Claim vs. Synchrony Bank, Paypal Extras Master Card

T. R. vs. Synchrony Bank - Paypal Extras Master Card
Synchrony Bank, P.O. Box 105972, Atlanta, Georgia, 30348-5972, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I recently was informed by Synchrony bank for my PayPal extras card that I had over $ 9000.00 in credit to use.So I'm trying to get a home loan now through the bank my checking account is at.My bank is Capital Bank.So I went to Rogersville WalMart to purchase some things for the home I'm trying to buy.When everything was rung up on the register I tried to use my PayPal extras card.It was declined.So I called the bank Synchrony bank and they said they had to verify it was me.So I gave them my cell phone number and they said they would try to verify it was me trying to use the card.Well after a few minutes they said the cell phone wasn't good enough to verify that it was me.They said they would leave an access code on the answering machine at my home.So I had to leave the store come home get the code and call them,Well then you he card was accepted after I got back to WalMart.I thought things were fine. So this evening I remembered a few more things I needed for the home I was trying to purchase so I went back to the same WalMart.The card was declined again.So they told me to do like I did early release to come home get code call them with it and everything would be alright.When I got home there was no message no code. So I called them and they were saying not even my home phone was enough to verify it was me trying to use the card and there was nothing else could be done today so I got angry and told them I wanted the account closed immediately.They kept going on and on like they were trying to help me.I said close the account and finally they agreed.I told them I woul continue to pay what I owed.Later I found out since my checking is backup to the PayPal card that the purchases I had made ea lire came out of my account.Now my account has a large negative balance.This is my account where I'm trying to get my home loan and where my truck payment is taken out of monthly.So I believe this will effect my chances with the loan and since I'm on disability and a fixed income I'm unable to bring my account back to a positive status.Now I probably won't get the loan and eventually lose my truck and everything.My nerves are shot.I'm a nervous wreck.I suffer with depression,anxiety and panic attacks and this has made me physically sick.I did nothing wrong .I just tried to purchase things with the card.Now my future is uncertain.I told them I would not recommend them to anyone.Twice in the same day in the same store I felt humiliated and guilty of wrong when I did none.I just hope you can inform others about them and help me if you can Thanks,Thomas Rogers. trogers20042093@yahoo.co,."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Synchrony Bank - Paypal Extras Master Card to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Synchrony Bank - Paypal Extras Master Card. This claim will remain posted until resolved
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