Public Mediation

Cornelia N vs. Suncoast Moving & Storage

C. N. vs. Suncoast Moving & Storage
2020 Ortiz Ave, Fort Myers, Florida, 33905-3719, United States
Amount Involved: $3,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1562521
    • Amount Involved: 3,000.00
    • Filed On: Aug 14, 2018
    • Posted On: Aug 25, 2018
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
  • Notice: The credit card used by a Cornelia Neal of NC to file this claim was reported as having been used fraudulently. Please disregard this claim while non-payment and possible theft of services is being investigated.
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Dear Sir, Madam,

We were planning on moving from Ft. Myers, Fl to Pinehurst, NC and had two companies out for estimates. 1. Suncoast Moving & Storage and 2. Allied. I have both quotes in my possession. We decided to go with Suncoast Moving because they came in slightly lower for storage costs. As we did not know how long the storage was needed (we had to look for a new residence), we thought to be better off with Suncoast. Another advantage Mr. Frank Dethlefsen, the head of the company, said that we could get free insurance because we are AAA members. So all nice perks. He even said, when I asked him about wardrobes, I throw a couple in there. We received the quote from them for 8307 lbs. for an amount of $ 7,795.48. This included the first 30 days of storage. We knew the final bill would be higher, an estimated $600 per month for storage.
Well, we had everything packed on April 27. April 30, everything was loaded on the truck and put in storage on April 30. An initial payment was made by me in the amount of $ 4,335.76 in May for the items they packed (I myself packed all items, except for big art work as well as the TV and furniture). Early July I called Suncoast that we found a place and that we would like to have the move delivered on July 23. Ultimately it got delivered on July 24 because they had a load for Wake Forest, NC that needed to be delivered first.

On the day of the move, while the guys were unloading the truck, I got a call from Suncoast to charge the remainder of $9,342.06 on my credit card. This gave a total of $13,676.82. I could not believe this. I asked how this could be. They claimed we were way over the weight estimate of 8307 lbs that Frank made and it was now 11,940 lbs. They claimed we took extra stuff, which we did not. The Allied quote can attest to that because they had a weight based estimate for 10.413 lbs. At my request they sent an explanatory bill by email that day because I refused to pay the $9,342.06. In it we saw the following and discussed this also with several people we had on the phone from Suncoast that day:
1. the overweight - which we contest based on the estimate of another mover
2. use of two shuttles of $ 1,208.00 because they claimed the regular van could not come to our house. This was NOT made known to us until we received this bill. We have seen other large trucks come to the neighborhood. They used three shuttles because they had three different jobs, one in Wake Forest, one in Pinehurst (us) and one in Asheville, as the guys on the truck told us. I told them that this should have been communicated to us at least at the time we informed them of our new residence.
3. SEVEN wardrobes at $53.06 a piece. Guess what: we only got 4 from Suncoast, and 1 I purchased myself at Home Depot (we still have them all). And where were the wardrobes that Frank allegedly would throw in (read: gratis)
4. Packing all of a sudden went from an estimate of $759.02 to $ 1,421.79 and additional charges to pack the Flat Screen TV for $207.87 and unpack it for $ 15.19. These items were not itemized on the original estimate and were totally new to us.
During the day of the move, the guys were told to leave the remainder of the stuff in the truck until we paid. We finally got to talk to a lady who gave us some credit of $731 because she probably felt we were treated unfairly. Last but not least we got to talk to Frank who got so upset and started screaming and yelling at us that we took more stuff than we told him (not true) and that he would take us to fraud court if we would not pay. I thought he was going to get a heart attack. Where was that nice gentleman that first came to my doorstep? We decided to go ahead and pay ($ 8,611.93) to prevent Frank from getting a heart attack and doing further damage to my health because of my cancer condition. Moving is already a stressful event and this was made even more stressful by these malpractices.
Ultimately I should have gone with Allied because they gave me a 'binding' price. Suncoast tricks its customers by estimating lower weights so they come in with lower non-binding estimates. They get you on the day of the move. Besides, I had several items damaged that were packed by them. An older dresser in perfect shape that was totally ruined (handles broken off and scratched all over). I have put in a separate claim to Suncoast by registered mail for the damaged items and I hope it will be honored.
In addition, we are looking for a compensation/refund of $ 3,000.00 for being way overcharged.
PS: I wished we would have looked at the social media reports on this company, because our story has apparently happened to many other customers.
"
...
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What Claimant Wants Hide
1. Refund: Move Aug 29, 2018 $3,000.00
2. Other – Pay for claim posting cost Aug 29, 2018 $14.99
Cash total : $3,014.99
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Respondent's Counteroffer

There has been no response to this claim from Suncoast Moving & Storage. This claim will remain posted until resolved
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