Public Mediation

Sprint-Dispute-#3073101

B. C. vs. Sprint (Headquarters)
6391 Sprint Pkwy, Overland Park, Kansas, 66013, United States
Amount Involved: $3,200.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3073101
    • Amount Involved: 3,200.00
    • Filed On: Feb 23, 2013
    • Posted On: Mar 06, 2013
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"When I bought my Sprint phone Samsung galaxy 11, they lied to me about service in my area Hartsdale NY 10530. There was no or very little net work service there, towers were down. I asked for my money back again they lied to me. After 5 months of little or no network they offered me $ 40. I want all my money back and be able to cancel service with Sprint at no charge.

I have no idea who's going to read this letter,but I'm pretty sure if you bought something you would want what you pay for or a less be honest and say we have little or no service in your area Sprint is a bunch of thieves. I'm wondering how many other people have a problem with them. This should go public, there are so many better companies out there
Thank you
Basil Ciampi
(914) 494- 4286"
...
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Additional Communication Between Claimant and Sprint (Headquarters) Hide
  • Feb 24, 2013, Claiming party added:

  • moonlightcruisn@aol.com

  • Mar 03, 2013, Claiming party added:

  • As of today I still bad service with Sprint,I can be sitting right next to a friend with another company they have service and I have none,this should go public and people should be aware of there bad service and there tower scams

  • Mar 23, 2013, Claiming party added:

  • As of March 23,3013,nothing has been done. I still have bad service,I wonder how many other Sprint customers are going threw this crap !!!

  • Mar 26, 2013, Claiming party added:

  • The last five days again little or no service by Sprint March 26,2013. Atfer five days of calling Sprint and getting disconnected, "Guess What" They toid me there towers were down,How many times are they going to tell me this crap. I'm not Interest In there problems I want a phone that works and all my money back

  • Mar 30, 2013, Claiming party added:

  • Tomorrow Easter Sunday, March 31,2013 and sprint towers are still not working guess I'll have to use my home line to call my family as of today nothing has been done to reslove this problem

  • Mar 31, 2013, Claiming party added:

  • Easter Sunday,guess what Sprint hasn't fix the problem with there towers,but they did send me there bill to pay on time,lol

  • Apr 01, 2013, Claiming party added:

  • April 1st. 2013 Is Sprint kidding me they sent me a bill and I have littje or no service,again there towers are done what a joke

  • Apr 21, 2013, Claiming party added:

  • I'M NOT THE ONLY ONE SPRINT HAVING TROUBLE WITH THESE PEOPLE ARE SOME OF THE PEOPLE ON FACEBOOK

    Barbie Davis Sprint sucks! HAD TO GET OUT OF MY CONTRACT TO KEEP FROM LOSING MY JOB! Dropped and missed calls, pitiful service. They just sent me a bill for $754.00 which they can stick it

    April 16 at 4:33pm

    Barbie Davis Brandee Lawther, Robin L Jones, Danett Wright,things must be catching up with Sprint. They are sending out a lot of bull these days!

    April 16 at 4:34pm

    Barbie Davis Sprint sucks all the way to South Texas!
    Randy Hanser That would save what 1 whole penny on my bill, three lines at 10$ a piece for data. I hate these big cell phone companies, they loop you in with what you think is a great deal then nail you, and your stuck in the contract. Can't wait I'm almost done and it will be bye to sprint and your $220 bill.
    April 16 at 4:37pm

    Randy Hanser Jennifer E Liedeke, the catch is that it is just data it isn't for cell phone service.
    April 16 at 4:38pm

    Shannon D Juarez My phone FINALLY started getting 4g in random places in San Diego, to bad in 4g its still half the speed of my my friends verizon phones in 3g. and even with 4g and full signal i get "network errors" all the time cant wait for my contract to expire to leave them
    April 16 at 10:29pm

    Mohamed Osman I left this company today i cancelled my service Go T-mobile
    April 17 at 8:11pm

    John Lawrence Really crappy that Sprint is charging $249 for the S4 for the 16gb model. That is crazy high.
    April 17 at 8:23pm

    Thomas Payne I live in Charleston and have been paying a. Extra like 10 a month for the 4g service that we don't get for over 2 years. My contract is up in about 2 weeks and prob goina seek other provider. Its sad when at.t and t mobile can get over 8 meg plus and Sprint you can't even get 1meg . No wonder its unlimited you can't get it fast enough to use any bandwith
    Thursday at 7:23am via mobile

    Jenna Knight it seems that some of the customer service reps that i have gotten are just stuck on stupid and they do not understand the issues that i presented. so i hang up and i call back in to finally get someone who sounds like they have some sort of intelligence. i had to call 11 times to get one issue on my phone taken care of. there is no need for that at all
    Thursday at 8:17am

    Edward Merritt 4g would be nice in my area wait for years!!!!!!!!!!!!
    Friday at 6:56am

    Boua Leng Hang 3g 500kb download speed..... JUNK!
    Friday at 8:22am

    Michael Moody I got an Iphone 4S sprint in Houston but their data service sucks, I'll have full 5 bar signal on 3G and the speed is measured slower than edge network. Thinking about going back to T-mobile, they carry Iphones now.
    Friday at 8:32am via mobile

    Slater-woods Adrienne Sprint service a good before Sandy storm. Now they are the worst.
    Friday at 9:18am

    Ken Schulz Sprint is awful and horrible customer service! They really don't care about their customers,
    Friday at 9:45am

    Marcelino Casias I've been with Sprint for 16 years and their customer service and phone service has gotten worse and worse every year. I can't even make or received calls from my own house anymore. Half the time they are having "signal issues" that prevent me from using my phone at all in my area but somehow, I am still required to pay full price for their services. If I want a new phone, I have to pay activation fees which is a joke since they'll be getting a payment from me for the next two years. Sprint, you suck. Thank god I can take the phone number I've had for 16 years with me to another carrier.
    Friday at 12:14pm

    Teresa Berki Notice their ad:Be more unlimited. restrictions apply. I agree with Marcelino, Sprint customer service is AWFUL and my phone calls drop all the time...I can't wait to switch!!
    Friday at 12:28pm

    Kassidy Watkins I wouldn't pay half that. Sprint is AWFUL!

    Koksaran Moksaran unlimited internet that is SLOOOOOOW as hell? No thanks, cancelling Sprint very soon
    23 hours ago

    Tim Budoff Jr. too bad the service sucks and the direct connect sucks. if my phone wasn't paid for by my company...i would've thrown the motorola admiral out the window and went to another company
    15 hours ago

    Laura Britt Sprint service SUCKS! All I do is talk to customer service and it's always blamed on downed towers. I have had dropped calls since last Thursday.
    11 hours ago · Edited

    Debbie Waits Caudill Restricted means when it works...........
    7 hours ago

    Walter Sevrie sprint sucks your service is awful
    4 hours ago

    Basil Campi Sorry Nichole, Sprint has record of bad service

    Basil Campi The following background information may display publicly:
    When I bought my Sprint phone Samsung galaxy 11, they lied to me about service in my area Hartsdale NY 10530. There was no or very little net work service there, towers were down. I asked for my money back again they lied to me. After 5 months of little or no network they offered me $ 40. I want al l my money back and be able to cancel service with Sprint at no charge. I have no idea who's going to read this letter,but I'm pretty sure if you bought something you would want what you pay for or a less be honest and say we have little or no service in your area. I'm wondering how many other people have a problem with them. This should go public, there are so many better companies out there !! Thank you Basil Campi
    2 hours ago · Edited

    Bryant Minaj Waste of time
    2 hours ago via mobile

What Claimant Wants Hide
Message from Claimant: As you are well aware of I've had trouble with my Sprint phone the Galaxy 2 It's never work right, since the day I purschased It,I'm asking for all my money back on my bills and to be able to break my contract with you with out charge
1. Refund Apr 14, 2013 $3,200.00
Cash total : $3,200.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Sprint (Headquarters). This claim will remain posted until resolved
Offer History
Feb 23, 2013
Claimant's Terms of Settlement to Sprint (Headquarters)
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  • Comment: by Sarah Baxa — Online mediator
    • On: 03-10-2013
    View more
  • I understand your concerns and do feel that there is some room for negotiation. However, I am concerned about the amount of money you are requesting. Certainly you did not pay $1,800 for your phone and asking for such a dramatic amount above and beyond actual damages may not encourage Sprint to work with you. I would advise visiting a local Sprint store and asking to speak with a manager. Before you go, think about what would truly make this right. If there is no manager to speak with, ask when they will be available. Although this is upsetting to feel you have been ripped off, remember to handle yourself in a professional manner. The old adage applies: you get more flies with honey than vinegar. Good luck in resolving this claim.
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