Public Mediation

Solvay Glass Of Central Ny Dispute

J. O. vs. Solvay Glass Of Central Ny
735 Eire Blvd, Syracuse, New York, 13204, United States
Amount Involved: Other terms
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1484343
    • Amount Involved: N/A
    • Filed On: Jun 13, 2015
    • Posted On: Sep 10, 2015
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Purchased sunroom from Solvay Glass. Was given a homeowner's lifetime Warranty. First had issue with moisture wicking through the floor and causing mold. Contacted them and they claimed it was not their fault. Took care of the issue but sealing the bottom of the exterior panels. Thought that had resolved the issue.

This past winter roof developed a leak. After the snow melted besides having a roof leak also noticed that there was mold all along the the exterior walls of the room. Again called the manufacturer because the floor panels had started to rot and the outside coating of the floor panel was deteriorating. Sent them pictures and the manufacturer again said that the issue was due to lack of flashing that should have been installed. Also had an independent contractor look at the situation to get an estimate for repairs and he also stated that the problem was because no flashing was installed as the root of the problem.

Contacted Solvay Glass and notified them of both the roof leaking and the water wicking along the exterior wall and the deterioration of the floor panels. Several e-mails and phone calls were sent back and forth with the result being that they said that the room was out of warranty and they were not going to take any action to come out and look at it or repair the damage caused by their improper construction of the room."
...
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Additional Communication Between Claimant and Solvay Glass Of Central Ny Hide
  • Jul 27, 2015, Solvay Glass Of Central Ny (responding party) added:

  • We are submitting information from a previous claim to the BBB wherein Solvay Glass has satisfied the issue. Please review the below. We did, however, go out, PER THE HOMEOWNER'S REQUEST and receipt of payment for the service that was NO LONGER COVERED UNDER WARRANTY, on 7/21/15. We are in the process of putting together a course of action and will advise the homeowner accordingly. Again - please review the below information.
    Complaint Overview
    Identification
    Complaint ID: 8155173 Complaint Type: Business Complaint Date Filed: 4/10/2010 6:10 AM
    Dispute Center: Better Business Bureau, Inc. (Upstate, NY)
    100 Bryant Woods South
    Amherst, NY 14228
    Phone: (716) 881-5222
    Fax: (716) 883-5349
    Email:
    Web: www.upstateny.bbb.org
    Switch back Submit
    Consumer Information
    Date Filed: 4/10/2010
    Sal: Mrs.
    First Name: Elaine
    Middle Name:
    Last Name: Ozolins
    Suffix:
    Address: 2697 Vanburen St.

    Weedsport New York 13166
    UNITED STATES
    Daytime Phone: 3158349138
    Evening Phone: 3158349138
    Fax:
    Email: efozolins@gmail.com (email)
    Business Information
    Business ID: 0066001659
    Name: Solvay Glass of CNY, Inc.
    Address: 735 Erie Boulevard West
    City: Syracuse
    State/County: NY
    Zip/Postal Code: 13204
    Business Phone Number: 3154223500
    URL:


    Complaint Detail
    Approximately 10 years ago, we had a sunroom installed by Solvay Glass with a 50 year guarantee contract. This past fall, I noticed while cleaning the floors that there was a serious mold problem on the floor of the sunroom in the outer corners. Coincidentally, on the outside of the walls in this area are the downspouts. This I believe is a structural problem and I called Solvay Glass about it. I was promptly told that they didn't believe so and that it would cost me $88.00 to have someone come out to inspect it and I was supposed to send them the money prior to their coming out. This is ludicrous. My husband, then, looked at the contract and it said to write Solvay Glass of any problems, which he did and also forwarded a copy of this letter to the supplier of materials to Solvay Glass. We have since learned that this company no longer works with Solvay Glass. It has been about six months since lodging this complaint and we have still not heard back from Solvay Glass. The mold problem is getting worse and makes it impossible for us to enjoy utilizing the room. At this point, the chipboard type floor is becoming pithy and eventually, holes WILL start to appear. I would appreciate your assistance in this matter. Thank you.
    Desired Settlement
    I would either like the floor replaced and the condition rectified to prevent any further damage or money forwarded to fix the damage ourselves.
    Desired Settlement: Replacement


    Consumer

    Date Sent: 4/21/2010 3:18:17 PM
    [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 8155173, and find that this resolution is satisfactory to me.

    Providing they take responsibiity for their work.


    Regards,
    Elaine Ozolins





    Business

    Date Sent: 4/21/2010 12:00:00 AM
    companys response

    Complaint Attachments
    8155173.pdf
    8155173.pdf

    \

  • Jul 27, 2015, Solvay Glass Of Central Ny (responding party) added:

  • Please review the response. I am also attaching a copy of our warranty that outlines the coverage.

  • Aug 18, 2015, Claiming party added:

  • Solvay Glass sent out someone to look at the problem, after they charged $95, to identify the problem. The outcome was a letter improperly addressed, and is contrary to what their inspector and an independent contractor both identified. The letter states that they couldn't identify the source of the moisture when looking at the edge of the deteriorating floor panel it is evident how the moisture is getting into the room. The entire process has been one stall after another to avoid taking responsibility for their workmanship and a product that they claimed would have a 50 year warranty.

What Claimant Wants Hide
What By When How Much
1. Repair: Fix roof leak Jul 10, 2015 N/A
2. Repair: Replace damaged/compromised floor sections Jul 10, 2015 N/A
3. Repair: install the required flashing to prevent further damage Jul 10, 2015 N/A
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Solvay Glass Of Central Ny. This claim will remain posted until resolved
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