Public Mediation

My Claim vs. Shuler's McConnell Road Exxon, 3801 McConnell Road, Greensboro, NC 27405 Dispute #4192705

S. D. vs. Shuler's Mcconnell Road Exxon
3801 McConnell Road,, Greensboro, North Carolina, 27405, United States
Amount Involved: $95.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4192705
    • Amount Involved: 95.00
    • Filed On: Sep 26, 2013
    • Posted On: Oct 07, 2013
    • Complaint(s):
      • Poor Value for Money
      • Problem with a product
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On 9/26/2013, my daughter's car broke down on the road. She called me (her mom) to come and help her. She and I tried and tried to get her car to crank/run. For about an hour, with no success. We had to leave it (with the 4 way flashers on) until we could find someone to help us. In the meantime, the Highway Patrol saw her car and called Shuler's McConnell Road Exxon, located at 3801 McConnell Road, Greensboro, NC to tow it. He did tow it to my home. From the point of breakdown to my home was 10 miles. He charged me $165.00. I didn't not have that much cash and he would not take my personal check. I had to leave and go to an ATM to get the cash and I told him I would be right back. He said "If you are not back very quickly, I will have to charge you more".

I returned with $170.00. I gave that to him and he gave me back $4.00 and told me "This is the best I can do". My receipt shows I paid him $165.00. This is not the true amount.

Then he got her car off the rollback and was very argumentative and rude. He began to tell me I shouldn't have left the car, etc. I told him I wouldn't have except it would not crank. I did tell him that this is like being robbed and no one under normal circumstances would charge someone $165.00 (pocket $1.00) to tow a car 10 miles.

I want the public to know I highly suggest you never use the company, unless you want to feel like you have been robbed.

He was unprofessional this is simply unfair.

I appreciate you looking into this matter and thank you for your time."
...
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What Claimant Wants Hide
1. Compensation: Amount charged Oct 11, 2013 $95.00
2. Other – Pay for claim posting cost Oct 11, 2013 $7.99
Cash total : $102.99
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Respondent's Counteroffer

There has been no response to this claim from Shuler's McConnell Road Exxon. This claim will remain posted until resolved
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  • Comment: by yunas05 — Online mediator
    • On: 01-14-2015
    View more
  • I just was charged by the same company $195 to tow my car 1.5 mile Very rood, shady person!! First he was agree to accept credit card after I pay him first with a cash and I follow him to his address. After I got there he told me he can only accept debit card.
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