Public Mediation

My Claim vs. SEARS ROEBUCK & CO.-Dispute-#5227594

T. B. vs. Sears (Headquarters)
3333 Beverly Rd - B6-258B, Hoffman Estates, Illinois, 60179-0002, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 5227594
    • Amount Involved: N/A
    • Filed On: May 03, 2012
    • Posted On: May 14, 2012
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Took my watch in for quote for repair of broken stem. I refused the repair and returned to pick up the watch they could NOT find all the parts. After looking for some time they Angelo Cherta Mgr) said that it would be repaired at NO CHARGE for my inconvenience. I've filed two complaints with Sears Holding Co and all that say is that (vie e-mail) the case # 5966579 is closed. When you call they won't talk to you nor will the store manager Randy Baird. All I want them to do is what THEY offered to do.

Thomas Bradley"
...
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Additional Communication Between Claimant and Sears (Headquarters) Hide
  • May 06, 2012, () added:

  • Sears is looking forward to assisting with resolution of your issue. You can email us at smadvisor@searshc.com at your convenience with your contact information, preferably a telephone number and we will contact you to further discuss your concerns so that we may attempt to offer you a solution.
    Kiera J.
    Social Media Moderator
    Sears Social Media Support

  • Apr 30, 2016, Claiming party added:

  • Going on 4 years....WOW, what great service..Can't wait for the GOB...so sad, once was a great company.

  • May 02, 2016, () added:

  • We would note that when this complaint was forwarded to us (and still) it did not include any way to contact Mr. Bradley except the message feature through People Claim. Accordingly, at that time our Social Media dept (they were attempting to handle these via this company) put a message into the case for Mr. Bradley to contact them. Without any specific contact infomration, such as an address or phone number, we have no way to check to see if Mr. Bradley ever responded by emailing the address they provided. At this time though, even if Mr. Bradley does provide his contact information it would be entirely too late for us to provide any real investigation on the issue because of the length of time that has elapsed since the incident occurred.

  • May 02, 2016, () added:

  • We would note that when this complaint was forwarded to us (and still) it did not include any way to contact Mr. Bradley except the message feature through People Claim. Accordingly, at that time our Social Media dept (they were attempting to handle these via this company) put a message into the case for Mr. Bradley to contact them. Without any specific contact infomration, such as an address or phone number, we have no way to check to see if Mr. Bradley ever responded by emailing the address they provided. At this time though, even if Mr. Bradley does provide his contact information it would be entirely too late for us to provide any real investigation on the issue because of the length of time that has elapsed since the incident occurred.

  • May 02, 2016, Claiming party added:

  • More B/S from Sears.....No wonder Sears is going broke..t

  • May 02, 2016, () added:

  • The complaint remains over 4 years old, and we still do not have Mr. Bradley's contact information. We apologize if Mr. Bradley feels we are saying something that is not true, but as People Claim is aware, you do not share the consumer's information with the business; this is something the consumer would have to provide via private message. We would normally then ask Mr. Bradley to supply us with this information, but again, due to the length of time since the incident occurred, we do not want to give him the expectation that any resolution would be possible as it would be hard to investigate the issue now at this late date as records would no longer be available nor could we interview the people involved and expect them to recall a situation that took place over 4 years ago.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: WATCH May 18, 2012 N/A
Cash
1. Other – Pay for claim posting cost May 18, 2012 $7.95
2. Other – Physical delivery charges May 18, 2012 $2.99
Cash total : $10.94
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Sears (Headquarters). This claim will remain posted until resolved
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