Public Mediation

L.C. vs. Samsung Phones

this is not abour a phone, it is about a TV included in a class action law suit

L. C. vs. Samsung Electronics America Inc.
85 Challenger Rd Fl 6, Ridgefield Park, New Jersey, 07660-2118, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1348130
    • Amount Involved: N/A
    • Filed On: Feb 16, 2017
    • Posted On: Feb 27, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I have a LN0A500T1FXZA Samsung tv. It is one of 4 in my home. It is in the study and has not been turned on more that 10 time since I purchased it. I tried to turn it on yesterday and it only flickered on and off. In checking on line I found that it was one of many with defective capacitors that were included in a class action law suit. I tried to speak with Samsung by phone, no luck. I tried today to resolve the issue with online chat, again no consideration at all. I know it is not a major expense to resolve the issue and considering it was their problem to begin with and the fact that I have many samsung components in my home, I thought they might give me some consideration. Boy was I wrong! Sorry doesn't resolve anything. It is difficult for me to understand why, when it is such a minor problem to resolve financially for them, why they have no concern at consideration. I guess they can afford to loose customers and the multitude of unhappy customers that are clearly displayed on the net. I'm guessing that they will not even miss my business and I'll join the complainers on line. If I did not stand with my customers better than that, I would be out of business. If I can not get some consideration, I will never purchase anything by Samsung again."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: LN40A500T1FXZA Mar 03, 2017 N/A
Cash
1. Other – Pay for claim posting cost Mar 03, 2017 $7.99
Cash total : $7.99
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Samsung Electronics America Inc.. This claim will remain posted until resolved
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