Public Mediation

T.A. vs. Rushmore Loan Management Services

Major screw up by Rushmore loan management

T. A. vs. Rushmore Loan Management Services Llc
15480 Laguna Canyon Rd Ste 100, Irvine, California, 92618-2132, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
"My mortgage loan was recently transferred over to this company, I have had nothing but issues with them since they took over the loan. I had tried to make a payment at the beginning of the month of May as I did not want my impeccable payment history to change and this company told me on the phone they file was too new and I would need to wait until I received a welcome letter with the loan number etc. I was also told my grace period in this instance, would be 50 days with no repercussions whatsoever. I set up my online account to have my payments taken out of my bank and by then I had to schedule payment for both, May and June and so I did. What they failed to explain and tell me is that even thou I had a longer grace period as the loan had just been switched over, if not paid by the end of the month, it would still reflect on my payment history within the mortgage company although not on my credit report. Having said this, I'm going through a divorce and need to refinance my loan to get my wife off the loan and the mortgage company tell me I need to wait 6 months to apply again since I need to have 6 months of on time payments. You can only imagine my frustration when the Rushmore tells me they will do anything they can to help me but then the following time I call they tell me a different story, the service manager was not taking any responsibility at all stating what the other representatives had told me was inaccurate and they can't control what they say or don't. Now I'm stuck with a servicer I absolutely dislike and a mortgage company who doesn't offer any alternatives and won't proceed with the refinancing."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Rushmore Loan Management Services LLC to make a fair offer.
1. Other – Pay for claim posting cost Jul 12, 2018 $14.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Awaiting response from Party
Laurie Foss commented
Laurie Foss (Comment):
"Hello,

Reading over your statement I decided to look into this company a bit.

They are being sued by many people and they seem to usurp the laws they are meant to follow.

I suggest you file a complaint with your states attorney general and FTC.

Here is something that could help you:

Leones v. Rushmore Loan Management Services LLC
FILED: JUNE 27, 2017 ◆§ 0:17-CV-61266-WPD

Good luck and best wishes."
 (6 years ago)
Reply
Respondent commented
Respondent: (Comment):
"Rushmore is unable to discuss this account with PeopleClaim, because PeopleClaim is not authorized by the borrower to receive information about this account."
 (6 years ago)
Reply
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I do not know this party or incident

    "Rushmore has reviewed its records and determined that there is no current written authorization on file from the borrower(s) authorizing Rushmore to discuss this loan with Tadeo Aguilera. Therefore, we are unable to respond to your inquiry. If you have such authorization signed by the borrower(s), please resubmit your inquiry along with a copy of the signed authorization. We have confirmed that similar concerns were addressed in a correspondence to the homeowners issued on June 26, 2018. "

This claim will remain posted until resolved.

  • -1
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Awaiting response from Party
George Maxwell commented
George Maxwell (Comment):
"Who is Tadeo Aguilera? Why is Rushmore addressing a response to him instead of quietly contacting the borrower, who they apparently recognize?

Regardless, whoever the borrower is, I can certainly understand the borrower's extreme frustration. When Rushmore took over the loan, they also took over the borrower's payment history and credit file - they took over the obligations of the lender to the borrower, as well as vice versa. If the borrower has a clear history of six months' on-time payments with either the former or current loan company, then it is unreasonable (in my opinion) to count a blip of their own making against him or her.

While I doubt they are legally required to do so, again, in my opinion, it would make sense to waive the normal requirement and go ahead with the refinancing provided his or her credit and financial situation is good. Why lose a good customer?"
 (6 years ago)
Reply
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