Public Mediation

My Claim vs. Royal Finance

C. T. vs. Royalty Finance
1513 S Cannon Blvd, Kannapolis, North Carolina, 28083-6250, United States
Amount Involved: $5,478.75
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8189515
    • Amount Involved: 5,478.75
    • Filed On: Dec 06, 2017
    • Posted On: Dec 23, 2017
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"MY husband and I bought a Nissan Murano at TKA Auto Salen and ROYAL Finance give us a loan to finance the car on 5/06/2017 the payment of the car monthly are 334.75 for  45 month. But on 10/18/2017 the car  while I was driving the  vehicule lost all braking Power. On that day I call emergency  road  and they send  a truck they deliver my car at Nissan at Winston Salem NC they check the car for a week the warranty pay for few part but the car could not be safe to drive becauses the car is rusty in the botton also he said if the car can be fix going to cause me 5,444.82.  We talk to Mr: Rob at Royalty Finance and he said that he going to do something about it. We give the car back to Royalty Finance is been 2 month without a car nothing been done. My husband could not come home during the week because he is working in another town I have to take a taxy every day to work my kids have to walk to school under the cold morning. Pleases we, need you help . I think we are victim of fraud. "
...
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Additional Communication Between Claimant and Royalty Finance Hide
  • Dec 12, 2017, Claiming party added:

  • On Monday 11,2017. I spoke with Mr: Nicholas Distric Manager at Royalty finance to see if he can resolve this problem with my car also I call TK Auto sale at the same time trying to see if they resolve this probleam. At the end of this call. Mrs: Nicholas from Royal finance finally told me to wait in the phone and he give me a phone # to call jackson.The same day I call jackson but he told me to call back the next day in the morning becauses they was closed. For my surprise he is the person that Mr: Rob for Royal Financial use to towing my car to T K Auto dealer is over 2 month and my car never arrive to this dealer . When I call jackson he said to me if I want my car I have to pay $1000 dollars. I don't know why Royal finance doing this to me and my husband when my car suppose to be back to the dealer where I bought it. Because the car is unsafe to drive because is rusty on the botton. I have been two month with out a car. Specially Royal Finance don't have no intention to resolve this situation and also TKA auto never call me to let me know that the car never arrive to his place. I can't explain how my husband and I are at this moment.

What Claimant Wants Hide
1. Recovery of Losses: OVER SPEEDING Jan 28, 2018 $2,800.00
2. Refund: NISSAN MURANO Jan 28, 2018 $2,678.75
Cash total : $5,478.75
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Royalty Finance. This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 01-14-2018
    2 comments
    100% agree with filing complaint with Attorney General but also send it to TK Auto AND the NC Commissioner of Banks More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Sophie Blythe On 01-11-2018
    3 comments
    Is TK Auto a Buy Here Pay Here dealer with Royalty Finance doing the money? File a complaint with the NCDOJ at 1-877-5-NO-SCAM right away More...
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