Public Mediation

Royal Financial Solutions, LLC-Dispute-#1278790

V. J. vs. Royal Financial Solutions, Llc
11549 Lake Underhill Road, Orlando, Florida, 32825-5001, United States
Amount Involved: $998.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1278790
    • Amount Involved: 998.00
    • Filed On: Apr 18, 2012
    • Posted On: Apr 29, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
View less
Rate or Review on Royal Financi...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (6) - View
Claimant says:
"In May 2011, I foolishly signed up with their service to lower my credit card interest rate. I told the sales rep at the time (Randi Kelley) that I was going to pay off the cards and did not need the service but she convinced me to sign up anyway to get new cards at the 0% rate. She also told me that if I did pay off the cards within 60 days of signing up, I should provide proof and I would get my $998 refunded. I agreed and put the fee on one of my credit cards. I got the next call from the service rep (Andre Smith). I told him the same thing I told Randi Kelly. He also stated that if I pay them off within 60 days, I can get a refund. Andre then started to work the 0% cards while I was paying them off. After 2 weeks, I found out that he had quit. I then was assigned to Sarah ?, who quit a few months after taking over Andre’s cases. Before she quit, I had paid off the cards and closed the cards, including the one I used for the fee and I provided her the proof and she said she would initiate the refund process. As of today, 18 April 2012 – 11 months later, I still do not have my $998 refund. I have made numerous calls, I’ve spoken with Maddie (the phone receptionist) who was only able to provide limited information as to my refund, who kept leaving messages for a supervisor to call and who has quit, Jim Cutler, who told me in Sep 2011 that my refund was denied numerous times but “they” keep resubmitting and it was finally approved and because it could not be returned to the closed credit card, I had to wait on the computer to print/mail a paper check and Cutler then quit. I continue to call for status and to speak to a supervisor. Elizabeth, the new receptionist (she replaced Maddie), cannot give me any reason why my check is not being sent other than the “system” kicks it out and there is no way to tell when it will do that, she leaves messages for supervisors to call me back but they never do. Every time I request to speak to a supervisor/manager, I am told “they are in a meeting”, or the reason they don’t call back, is because “they are having phone problems”. I have submitted this claim through BBB and the Division of Consumer Services in Florida. Both organizations have said the company refuses to respond and they have closed my claim as Resolved Unsatisfactory."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: Initial Fee May 17, 2012 $998.00
2. Other – Copy claim to regulators May 17, 2012 $14.95
3. Other – Pay for claim posting cost May 17, 2012 $7.95
4. Other – Physical delivery charges May 17, 2012 $8.95
Cash total : $1,029.85
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Royal Financial Solutions, LLC. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim