Public Mediation

K.P. vs. Rooms To Go

K. P. vs. Rooms To Go (Port Richey Fl)
9500 Scenic Dr, Port Richey, Florida, 34668-4653, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 8364577
    • Amount Involved: N/A
    • Filed On: Aug 04, 2016
    • Posted On: Aug 15, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"on 12-29-14 I purchased a living room suite. The love seat was damaged and they said they could not fix it all you would see is staples. I exchanged the love seat and purchased the chair and ottoman that went with the set. Now the material was defective and you couldnt sit in it or touch the arms as the dye must have run because my beautiful chair looked terribly dirty. Now the man says we cant fix it so call rtg. They called me now and said this chair and ottoman was discontinued ands I had to go to the store to pick out new ones, they did not do refunds ? So my son and I went and spent hours there as customer service and their salesmen only care about getting everyone that comes in the door, there was no and horrible service. Brian Roberts was this salesman . They didnt have chairs that really matched so I came as close as I could and ordered them. They charged me hundreds of dollars more to do this and then they came and picked up the ruined chair and ottomon. ( I am 73 my husband 80 ) I am the cleanest and best homemaker. They put all this money on my synchrony account but they never credited me for the chair and ottomon and all the so called warranty money that I paid. I called the store and she said I dont know why they dont do the credits they onl;y do the debits and then 3 or 4 months later you get the credit???sine there is no interest they could do anything they want however I pay my bills and these were almost paid so I called synchrony bank and told them they owe me $161.33 more credit per the store and I would contact the attny generals office. they wrote and called me and I got the credit in March. Now I get this billing statement from Darlene 813-635-3847 and it says $161.33 for the ottomon that was "never returned " WHAT ! I took a fit and she said she was calling the store for them to contact me and straighten this out as this paper says I am a thief and didnt return this ottomon..They came they took everything and all paper work at rtg seems all secret they give no reciepts and any paper you have they take and just print out a bill ??? I have been dealing with very dishonest men at this store in my opinion. I feel they do this often with senior customers, they try to confuse you with all their double talk. I am being harrassed by them I want this stopped and I want an apology...."
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Additional Communication Between Claimant and Rooms To Go (Port Richey Fl) Hide
  • Aug 04, 2016, Claiming party added:

  • I called every rtg number and all I wanted was an email address to send this claim. Stores dont have emails per michelle at port richie and www.roomstogo.com is a websight not an email I got the worst run around ever, still dont have an email address and I know thousands of others are having this problem. To say it takes months to process the credits alone threw me. they should have said we only process debits whistle for the credits.

  • Aug 11, 2016, Rooms To Go (Port Richey FL) (responding party) added:

  • Hey Kathy! We would love to take a look and see how we can help! Can you email us your order number or phone number associated with your order to TellUs@RoomsToGo.com? ~Tammy

  • Aug 17, 2016, Claiming party added:

  • as of this date it seems rooms to go doesnt care. I have not heard from them...I have sent three emails to tell us at rooms to go tammy. worst buy I ever made was with this store.

  • Aug 17, 2016, Claiming party added:

  • I never put this in as an offer ????

  • Aug 19, 2016, Rooms To Go (Port Richey FL) (responding party) added:

  • Dear Kathy, I'm sorry to see your post below, however, my assistant has contacted you via phone on multiple occasions, keeping you up date with all steps being taken to resolve your concerns. Please feel free to contact us should you need additional information. ~Tammy

  • Aug 20, 2016, Claiming party added:

  • assistant ? multiple occasions ? I need copies of everything I purchased from day one and all returns. I need to see how much you charged me for each piece and all returns. I need to see all charges.. I want it in writing and prove why I am being charged this 161.33 a number of times.....

  • Aug 24, 2016, Rooms To Go (Port Richey FL) (responding party) added:

  • Dear Kathy,
    At this time Rooms To Go has provided you with everything that we have available to show that the charge that you are referring to was in fact refunded back to Synchrony. Any further complaints or concerns that you have regarding this refund should be directed to and disputed with Synchrony Bank. ~Tammy

  • Aug 24, 2016, Claiming party added:

  • rooms to go has provided me with NOTHING!!! I have requested detailed info in writing on all charges or returns since I became a customer. I want to know how much you charged me for each item in writing......I called synchrony bank and no credit has been posted only a charge yes a charge for 161.33 on aug 2, 2016. I want all this sent to me in writing so I can proceed, including all the charges over and over for spraying etc.....Please confirm your statement on you have provided me with everything available and how...Also you said I did not return ottoman thats why the charge how dare you make such a false claim..

  • Aug 24, 2016, Rooms To Go (Port Richey FL) (responding party) added:

  • Dear Kathy,
    As stated previously, we apologize that someone misinformed you regarding the ottoman. As you were informed, we were able to confirm receipt of the ottoman in question. You are welcome to visit your local showroom to obtain copies of any receipts that you wish. However, should you wish to obtain any additional information you can email us at TellUs@RoomsToGo.com.

  • Aug 24, 2016, Claiming party added:

  • this store is far from my home. Please send what I asked for in the uspost office. I need what you charged me for each item I purchased or returned etc. why is this so difficult....?

What Claimant Wants Hide
What By When How Much
1. credit 161.33 pay 7.99 letter of opology get the men who picked up my chair and ottoman. Sep 01, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Rooms To Go (Port Richey FL). This claim will remain posted until resolved
Offer History
Aug 04, 2016
Claimant's Terms of Settlement to Rooms To Go (Port Richey FL)
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