Public Mediation

Unfair Business practice

M. R. vs. Robert Iveys Flooring
United States
Amount Involved: $867.03
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Robert Iveys Flooring
    • Claimant Seeks: View.
    • Claim #: 1261220
    • Amount Involved: 867.03
    • Filed On: Aug 24, 2010
    • Posted On: Sep 24, 2010
    • Complaint(s):
      • Contract / Agreement
      • Billing / Fees
      • Questionable Business Practices
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Statement of Claim
Complaints Involved (5) - View
Additional Communication Between Claimant and Robert Iveys Flooring Hide
  • Sep 07, 2010, Claiming party added:

  • I made a proposal with this company to purchase tile and 1 room of carpet to be installed within a month. When they called to say they could not install within a month I canceled the purchase. The time was 2 weeks into the sale. They secured financing of $3000.00 and did not return the money. They would not tell me the purchase price or sell me the tile without the carpet. The salesperson said the price of install was built into the tile cost and she could not figure it out. She contacted the owner and he never called me with the price. The proposal stated that if they had to go to litigation to collect any monies owed there would be a fee of no less than 250.00 for a restocking fee. They never provided me with the charges for ordering the tile. The carpet was a warehouse stock item that I chose from their warehouse. Robert Ivey returned $2,100.00 of the money and kept the rest. When the proposal was canceled the company financing Citifinancial was also notified immediately. I have been paying this bill in dispute with both the seller and financier who says that it is out of their hands and I owe them. I did not get anything from this store and they refuse to talk to me. i have been to them twice trying to settle and get an account of what they want money for and they said they will mail the paperwork. Eight monts later I have not received any documentation. The sales person said the tile ordered was 70 feet over the amount that i needed and the owner would have to split the bill and remove the excess tile ordered. I bought my tile from Lowes and had it installed by the date i needed it .

What Claimant Wants Hide
1. Refund: Paying Citifinancial Sep 08, 2010 $867.03
2. Other – Physical delivery charges Sep 08, 2010 $6.90
Cash total : $873.93
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We at Robert Ivey's are very sorry that Mrs. Reed "feels ripped off". We feel "ripped off" too! Mrs. Reed came to our store of her own accord and special ordered flooring. We then went through normal industry standards:
    1. Signed contract
    2. Special ordered Material
    3. Contacted customer when material was received
    4. Customer expressed intrest in canceling order
    5. We allowed customer to cancel her special order with the understanding, as per your signed contract, that there would be a 25% re-stocking fee which honestly does not cover our administrative cost, warehousing fees, restocking fees with our supplier and dealing with a customer i.e. our time
    6. We have only exercised normal practices of doing business with Mrs. Reed from the start - Her file is thick!. She has only cost me time, money, numerous letters and a mark against our good name which frankly we do NOT deserve. We suggest from now on when she ask someone to special order a product that she read her contract and live up to the agreement she is signing.
    Mrs. Reed is NOT the typical customer that allows our business to grow. I can only hope your good company "Peopleclaim" will also publish this response.
    Thank you,
    Robert Ivey
    President

    "

  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

  • 0
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