Public Mediation

customer complaint vs. Pro's Tree And Mulch Service Llc

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B. W. vs. Pro's Mulch And Tree Service Llc
7154 Brooke Blvd, Reynoldsburg, Ohio, 43068-5271, United States
Amount Involved: $500.00
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"OVER CHARGED FOR WORK ! SOME WORK WAS  NOT COMPLETED. I MET WITH OWNER, JAY AND WE DISCUSSED COMPLETE JOB. I FOUND SOME EDGING NOT DONE AFTER THEY LEFT.  WHILE INSTALLING A WALK AREA  THEY SUGGESTED USING CONCRETE BUT WORK BECAME MORE THAN ANTICIPATED. THEY  PURCHASED TOO MUCH MATERIAL INCL. 10 BAGS OF CONCRETE MIX AND 25-30 STONES WHICH  I HAVE TO RETURN MYSELF...AND TOO HEAVY FOR ME TO CARRY.  THEY PURCHASED EXTRA TO DO ANOTHER WALKWAY WHICH WAS INCLUDED IN ESTIMATE, HOWEVER, WORK NOT COMPLETED DUE TO DISPUTE OVER BILL.   ESTIMATE WAS 2,500$ FOR ALL INCLUDING MULCH WHICH THEY COMPUTED AT 17 YARDS $47.00 YARD.  I PURCHASED OTHER MULCH WHICH I PREFERRED AND PAID APPROX. 250$ JAY WAS NOT WILLING TO DEDUCT THE DIFFERENCE FROM MY BILL AND ACTUALLY WANTED MORE THAN ORIGINAL ESTIMATE PARTLY BECAUSE MULCH ONLY CAME IN BAGS AND THEY SAID THAT CAUSED EXTRA WORK. ALSO EXTRA TIME HAD TO BE SPENT ON WALKWAY DUE TO CONCRETE WORK.  (I FOUND LEFT OVER CONCRETE DUMPED ALONG EDGE OF WALK!)  I ENDED UP PAYING THE ORIGINAL ESTIMATE BUT SHOULD HAVE INSISTED THAT MULCH COST BE DEDUCTED AND DUE TO WORK NOT COMPLETED SHOULD HAVE INSISTED ON ANOTHER 300$ DEDUCTION, BUT I WAS INTIMATED AND NOT SURE WHAT TO DO.  OWNER, JAY AND ANOTHER WORKER WERE SPEAKING SPANISH WHILE DISCUSSING BILL AND I DID NOT UNDERSTAND THEIR LANGUAGE. I COULD TELL THAT THEY WERE TALKING ABOUT ME AND  I WAS A LITTLE UNSURE OF WHAT TO DO. I PAID ORIGINAL ESTIMATE EVEN THOUGH I PAID FOR MULCH AND THEY DID NOT COMPLETE WORK. I BELIEVE MY AGE AND GENDER WERE A FACTOR. I THINK THEY OWE ME REFUND OF $500.00. "
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Claimant timeline (1) - Hide
  • 06-06-2017 — YARDWORK
Additional Communication Between Claimant and Pro's Mulch And Tree Service Llc Hide
  • Jan 25, 2018, Claiming party added:

  • Received a phone call...but claim still stands...work was not satisfactory and have since been told that work was shabby to say the least...concrete should NOT have been used in walkway and other agreed services that were not completed...I had to hire from someone else...very poor response.

What Claimant Wants Hide
1. Refund: BANK CHECK Jul 31, 2017 $500.00
Just make me happy!
Claimant invites Pro's Mulch and Tree Service LLC to make a fair offer to resolve this complaint.
Cash total : $500.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Pro's Mulch and Tree Service LLC. This claim will remain posted until resolved
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