Phil Long AUDI-Dispute-#3720880

First off...I have no intention of giving up this issue. But let's get the story straight. Allow me to describe precisely what happened in a matter of fact manner as PHIL LONG AUDI (PLA) has done. I called PHIL LONG AUDI twice, not multiple times as my PLA accuser has stated; mainly because I received no reply from them regarding this issue and also because I wanted to give them an opportunity to consider my downgraded financial situation and to do the right thing. They can certainly afford it, judging by their elegant showroom filled with cars valued from $50 to $150 thousand dollars. I have a clear memory of my encounter with their warranty person at the time of purchase, as it was only 14 months ago. I specifically remember him because, to my mind, he presented an air of disregard and distrust from the start. He said nothing about not being able to cancel the contract. His silence speaks volumes regarding their policy. This warranty was never used by me and had 10 months left until it expired. Daniels Chevy, before the Phil Long buyout, refunded the remainder of a previous warranty to me, so why doesn't PHIL LONG AUDI? The Service Contract company told me that all PHIL LONG DEALERSHIPS have adopted this no-cancel policy. It makes you wonder how much money per year PLA is making from denying refunds on these contracts.
PHIL LONG AUDI's Warranty person, Bill, explained by telephone on 4/18/12 at approx. 10:54 am that, despite the contract, the ultimate decision to refund my money is made by PHIL LONG AUDI's owner. Bill also told me that the owner was in Germany at that time; to return on Friday 4/20 or Saturday 4/21. Well today is 4/20 and apparently, the owner has returned from his German trip and has already decided against me and will keep my $950. Perhaps my $950 will assist him in paying for his German excursion.
PHIL LONG AUDI rejected my plea within 10 minutes of receiving it, which also speaks volumes. Therefore, it behooves me to allow PeopleClaim.com to air this complaint in their various public forums, to be posted on a multitude of search engines, blogs, etc. for the public's consumption. It is the least I can do to repay PHIL LONG AUDI for their fowl attitude towards myself; a disabled person in need of my refund.

I am sorry Mr Hamer feels the way he does as the majority of our customers have good experiences buying their vehicles at Phil Long Audi and having them serviced here. Audi's are a high end vehicle that are very safe and technologically advanced with industry leading advancements in safety and driver comfort. With the cost of repairs service contracts are a good investment. One way of holding down cost of service contracts is to make the plans non cancelable. The plan that Mr Hamer bought is sold as non cancelable. In retail business there will always be someone that does not see the value or because of various experiences just are not able to be satisfied. Automoblies are expensive. Thay are complex machines that can have a variety of problems. They depreciate over time, though Audi's hold their value better then most, they also depreciate. In selling a product that depreciates there will always be someone that blames the sales person or the dealership for the fact that vehicles depreciate or have mechanical problems. Some people always want to blame someone for the perceived problems they experience in life. I feel bad that Mr Hamer appears to be unable to accept the fact he bought a non cancelable product and now feels he has a right to "trash talk" our dealership. Hopefully the public will see thru such tactics.

My issues have nothing to do with the Audi product, it's depreciation or repair, so let's not cloud things with deceitful and uninteresting points that do nothing but promote the PHIL LONG AUDI dealership. As a former Audi owner I can attest to the fact that they are not of equal quality to BMW, Mercedes Benz or Porsche.
The PHIL LONG AUDI dealership is sorry for how I feel towards them? Well, perhaps they should read my Second and Third issues below very carefully to understand exactly why. In short, I hate deceit when it is at my expense.
The First Issue is directed at the unnamed mouthpiece for the P.L.A. ________________________________________________________________
FIRST ISSUE: Judging by the previous PHIL LONG AUDI response, written by the P.L.A. mouthpiece who seems to lack the intestinal fortitude to provide his name, has now sunk to even lower levels in the P.L.A.’s defense. The P.L.A. has resorted to name calling and character assassination. How dare you attempt to assassinate my character Sir, when it is your deceitful business practices that brought these issues to the public forum. Hey pal, if you’re going to call me names, you say it to my face, not by hiding behind your keyboard.
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SECOND ISSUE: I challenge the unnamed PHIL LONG AUDI mouthpiece to answer my following 2 points directly, without promoting his own interests.
1). Why didn’t PHIL LONG AUDI's previous Warranty person, whose name I believe was Tony, NOT inform me at the time I purchased the Service Contract, that I could not cancel the contract? (That Warranty person is no longer with the P.L.A. and I'm sure there must be a good reason for that). The P.L.A. should realize their boy made a mistake, either truthfully (?) or purposely and has now been called out for it and should fix his error, in the form of a refund. Instead, the P.L.A. ignores it, as if to say…“so what, we've got your money now”. If he had told me about the Service Contract cancel policy, I would already know that I couldn't cancel the contract and I would move on. However, this is not the case and it's my first point of discontent; it's called deception. If you hold back vital information for your own gain, it is a deceitful practice or policy.
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2). I was informed by Bill, the current Warranty person, that the PHIL LONG AUDI dealership's owner has the final say in whether they would provide a refund or not. Saying this indicates a clear choice by the owner. So then, what is the true story here? Does PHIL LONG AUDI abide by the contract in my case, but in other cases they would refund a contract? Will there be no refund because I am not a returning purchaser of their cars? Or was it the fact that I have been lied to yet again, in a weak attempt to get me off his back, by telling me an "owner's decision" story (another lie).
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Lies and deceit are the same thing. With every reply from the no-name mouthpiece of the P.L.A., we continue to read lies, character assassination and failure to directly address the important issues at hand, which were caused by their own doing. The P.L.A. utilizes this approach in a veiled attempt to conceal their dark policies and wrongdoing.

I challenge PHIL LONG AUDI to answer my following 2 points directly, without promoting his own interests.
1). Why didn’t PHIL LONG AUDI's previous Warranty person, whose name I believe was Tony, NOT inform me at the time I purchased the Service Contract, that I could not cancel the contract? (That Warranty person is no longer with the P.L.A. and I'm sure there must be a good reason for that). The P.L.A. should realize their boy made a mistake, either truthfully (?) or purposely and has now been called out for it and should fix his error, in the form of a refund. Instead, the P.L.A. ignores it, as if to say…“so what, we've got your money now”. If he had told me about the Service Contract cancel policy, I would already know that I couldn't cancel the contract and I would move on. However, this is not the case and it's my first point of discontent; it's called deception. If you hold back vital information for your own gain, it is a deceitful practice or policy.
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2). I was informed by Bill, the current Warranty person, that the PHIL LONG AUDI dealership's owner has the final say in whether they would provide a refund or not. Saying this indicates a clear choice by the owner. So then, what is the true story here? Does PHIL LONG AUDI abide by the contract in my case, but in other cases they would refund a contract? Will there be no refund because I am not a returning purchaser of their cars? Or was it the fact that I have been lied to yet again, in a weak attempt to get me off his back, by telling me an "owner's decision" story (another lie).
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Lies and deceit are the same thing. With every reply from the no-name mouthpiece of the P.L.A., we continue to read lies, character assassination and failure to directly address the important issues at hand, which were caused by their own doing. The P.L.A. utilizes this approach in a veiled attempt to conceal their dark policies and wrongdoing.